# stella omondi

stella omondi is a remote worker on Himalayas, Customer Care Specialist at Bluetti Energy, based in Kenya.

Source: https://himalayas.app/@stellaomondi

```text
Customer care specialist at Bluetti Energy supporting 60+ daily customer interactions and resolving billing and service issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 34k+ USD |
| Job categories | Customer Service, Client Operations Specialist, Logistics Associate, Loan Officer, Debt Recovery Specialist |
| Skills | Customer Service, Customer Experience, After Sales Support, Complaint Resolution, Customer Relationship Management, Customer Onboarding, Account Management, Billing Support, Customer Retention, Debt Recovery, Collections, Document Verification, Data Entry, CRM Management, Front Office Operations |
| LinkedIn | https://linkedin.com/in/stelah-omondi-90664123a |

## About

```text
At Bluetti Energy, I handle 60+ daily customer interactions across B2B and B2C accounts, supporting enquiries, billing concerns, and after-sales issues. I coordinate with Finance and Operations on resolutions, maintain CRM records, and write product articles for the company website.

Previously, I supported logistics and front office operations at EdenCabs, including driver record digitisation and Zoho CRM updates. At Platinum Credit Limited, I onboarded loan applicants and supported them through processing; at Agip Capital Limited, I followed up on overdue accounts and repayment commitments.
```

## Experience

### Customer Care Specialist (current)

Bluetti Energy. Dec 2025 - Present

```text
Handles 60+ daily customer interactions across B2B and B2C accounts, manages after-sales issues and complaints, and supports billing and account-related concerns. Coordinates with Finance and Operations teams and maintains accurate CRM records.
```

Skills: Customer-Service, After-Sales-Support, Complaint-Resolution, CRM, Billing-Support, Data-Entry, Product-Writing, Zoho-CRM

### Support & Logistics Associate

EdenCabs. Mar 2024 - Sep 2025

```text
Transferred driver details into digital records, managed front office operations, and coordinated vehicle branding activities. Provided executive assistance and prepared monthly operational reports.
```

Skills: Data-Entry, Document-Verification, CRM-Management, Front-Office-Operations, Inventory-Management, Administrative-Support, Calendar-Management, Logistics-Coordination, Social-Media-Communication, Reporting, Zoho-CRM, Snov.Io

### Junior Loan Officer

Platinum Credit Limited. May 2023 - Nov 2023

```text
Onboarded prospective customers for loan products, explained requirements, and verified documentation. Managed customer accounts and supported loan processing until disbursement.
```

Skills: Customer-Onboarding, Account-Management, Document-Verification, Data-Entry, Customer-Service, Zoho-CRM, Excel, Word, PowerPoint, Slack, Zoom, Google-Meet, WhatsApp

### Debt Recovery Officer

Agip Capital Limited. Sep 2022 - Feb 2023

```text
Conducted outbound calls to customers with overdue accounts, negotiated repayment arrangements, and maintained accurate collection records. Followed up on repayment commitments and supported account recovery.
```

Skills: Debt-Collection, Customer-Service, Negotiation, Data-Entry, Communication-Skills, Confidentiality

## Education

### KIPS Technical College

Diploma, Hospitality Management

```text
Diploma in Hospitality Management from KIPS Technical College, Nairobi, expected completion in 2026.
```

### Microsoft

Certificate, Microsoft Office

```text
Certificate in Microsoft Office Applications, completed in 2022.
```

### Mwiki Secondary School

KCSE, General Studies

```text
Kenya Certificate of Secondary Education (KCSE) from Mwiki Secondary School, Nairobi, completed in 2021.
```

## Tech stack

- Slack
- WhatsApp
- Gemini
- Zoom
- Google Meet
- Canva
- Zoho CRM
- ChatGPT
- Snov.io
- Facebook
- Microsoft Office

To contact stella, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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