# Steffy Simon

Steffy Simon is a remote worker on Himalayas, SME – Acting Lead at Wipro Ltd, based in India.

Source: https://himalayas.app/@steffysimon

```text
Order Management SME at Wipro Ltd improving order accuracy from 80% to 98% across SAP and LN operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Order Management Specialist |
| Skills | Order Management, Order to Cash (O2C), SAP, SAP SD, LN ERP, Process Improvement, Root Cause Analysis, Quotation Management, Invoicing, Service Scheduling, Dispatch Coordination, Customer Service, Client Coordination, SOPs, Stakeholder Communication |
| LinkedIn | https://linkedin.com/in/steffy-simon66 |

## About

```text
At Wipro Ltd, I handle the end-to-end order lifecycle for a client, from quote creation and order placement to invoicing and dispatch coordination. I also manage service requests and technician scheduling using SAP and LN.

I led a process improvement initiative that increased accuracy from 80% to 98%. I conduct Root Cause Analysis, update SOPs with the client, and lead weekly client review calls to identify gaps and drive continuous improvement.

Earlier, I delivered employability and communication training at Magic Bus India Foundation and Udyogini Foundation, and taught English part-time at Educare Group Tuitions. I hold a Certified Professional Trainer (A+) certification from Tech Mahindra Foundation - GuruSchool, Pune.
```

## Experience

### SME – Acting Lead (current)

[Wipro Ltd](https://himalayas.app/companies/wipro-limited). Sep 2022 - Present

```text
Handle end-to-end order lifecycle including quote creation, order placement, invoicing, and dispatch coordination. Led process improvement initiatives, increasing accuracy from 80% to 98% and achieving 100% SLA compliance.
```

Skills: SAP, Order-Management, O2C, Customer-Service, Process-Improvement, RCA, Stakeholder-Communication, Excel

### English Lecturer (Part-Time)

Educare Group Tuitions. Apr 2015 - Apr 2021

```text
Focused on improving communication and language skills.
```

Skills: English-Teaching, Communication-Skills, Language-Instruction

### Life Skill Trainer & Career Skill Counselor

Magic Bus India Foundation. Jul 2020 - Mar 2021

```text
Delivered structured training programs on communication and employability skills. Conducted workshops and coordinated with placement teams.
```

Skills: Training, Communication-Skills, Employability-Skills, Workshop-Facilitation, Placement-Coordination

### Soft Skill Trainer

Udyogini Foundation. Aug 2018 - Nov 2019

```text
Delivered training sessions and supported learning & development initiatives. Provided performance feedback and mentoring to trainees.
```

Skills: Training, Soft-Skills, Learning-and-Development, Mentorship, Performance-Feedback

## Education

### Mumbai University

M.Com, Management

```text
Completed a Master of Commerce in Management from Mumbai University.
```

### Mumbai University

B.Com, Banking and Insurance

```text
Completed a Bachelor of Commerce in Banking and Insurance from Mumbai University.
```

### GuruSchool, Pune

Certified Professional Trainer (A+), Professional Training

```text
Certified Professional Trainer (A+) from Tech Mahindra Foundation at GuruSchool, Pune.
```

## Tech stack

- SAP

To contact Steffy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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