# Star Ringgold

Star Ringgold is a remote worker on Himalayas, Senior Technical Customer Success Manager at Chili Piper, based in United States.

Source: https://himalayas.app/@starringgold

```text
I build AI tools that improve customer success operations, diagnose technical issues, and accelerate adoption.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 74k+ USD |
| Job categories | Technical Customer Success Manager, Solutions Engineer, Revenue Operations Manager, AI Enablement Specialist |
| Skills | AI Agent Orchestration, Claude APIs, Salesforce Training, Cursor, N8n, Python, Anthropic: Claude, Claude skills, Prompt Engineering, TypeForm, AI Agents, Customer Lifecycle Management, Customer Onboarding, Process Mapping, System Building, NLP Libraries, Renewals, AI Productivity, Data Synthesis, Coda, Zapier, Make.Com, API Integration, Automation Strategy, CRM, Routing, Triage |
| LinkedIn | https://linkedin.com/in/star-ringgold |

## What I'm looking for

```text
I'm open to Technical CSM, Solutions Engineering, RevOps, and AI Enablement roles where I can build practical AI tools, solve technical customer problems, and improve adoption across teams.
```

## About

```text
At Chili Piper, I drove 89% Claude adoption across a 130-person organization in six weeks by building a practical enablement curriculum from scratch.

I shipped Playbook to Piper, an AI tool that converts Drift playbook logic into Chili Piper Chat Journey schemas and reduced implementation time-to-value by 15%. I also led four AI diagnostic skills used daily to trace routing failures, CRM write-back issues, renewal risk, and routing logic.

After more than four years in Customer Success at Mailchimp, I bring a root-cause mindset to account health, integrations, and adoption. I build useful automation from recurring team and customer problems, then translate technical fixes clearly for customers and engineering.
```

## Experience

### Senior Technical Customer Success Manager (current)

[Chili Piper](https://himalayas.app/companies/chili-piper). Sep 2025 - Present

```text
Drove 89% Claude adoption across a 130-person org in six weeks with no executive mandate, through a six-week enablement curriculum built from scratch

Built and shipped "Playbook to Piper," a live AI tool that converts competitor (Drift) playbook logic into our platform's Chat Journey schema and reduced implementation time-to-value by 15%, adopted team-wide within days

Led a cross-functional ef
```

### StellarPilot.AI

Freelance. Apr 2025 - Aug 2025

```text
Build GPT-based agents to automate customer success, lead intake and content workflows.
Design automations using Zapier, Make.com, and Typeform
Integrate with APIs and SaaS tools to eliminate manual work
Consult with clients on automation strategy and implementation
Deliver bots that save time, reduce costs, and improve customer experience
```

### Customer Success Manager

[Intuit Mailchimp](https://himalayas.app/companies/mailchimp). Jan 2021 - Mar 2025

```text
Worked as Customer Success Manager at Intuit Mailchimp.
```

### Customer Success Associate

[Intuit Mailchimp](https://himalayas.app/companies/mailchimp). Jun 2019 - Jan 2021

```text
Worked as Customer Success Associate at Intuit Mailchimp.
```

### Community Sales - Member Success Lead

WeWork. Dec 2016 - Jun 2019

```text
Worked as Community Sales - Member Success Lead at WeWork.
```

## Education

### ChurnZero

ChurnZero Certified | LEVEL 1: ChurnZero Foundations

```text
Issued Sep 2024 · Expired Sep 2026
```

### Udemy

The Complete Full-Stack Web Development Bootcamp

```text
Issued Jan 2015
```

## Tech stack

- Python
- Coda
- Typeform
- Zapier
- Cursor
- N8N

To contact Star, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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