# Sreyankar Dutta

Sreyankar Dutta is a remote worker on Himalayas, Operations Representative at Concentrix, based in India.

Source: https://himalayas.app/@sreyankardutta

```text
I resolve technical customer issues, manage client interactions, and improve service outcomes in high-volume operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Technical Support Specialist, Operations Representative, Quality Control Executive, QA Specialist |
| Skills | Technical Support, Troubleshooting, Root Cause Analysis, Customer Experience Management, Customer Handling, Customer Relationship Management, Issue Resolution, Escalation Management, CRM, Ticketing Systems, Service Level Agreements, Customer Satisfaction, Sales, Upselling, Cross Selling, Project Management, Communication Skills, Critical Thinking, Supervision, Process Improvement, Consultation, Microsoft Word, Microsoft Office, AI, Quality Management Systems, Workplanning, Administration, Teamwork, Situational Awareness, Compliance, Data Security |
| LinkedIn | https://linkedin.com/in/sreyankar-dutta |

## What I'm looking for

```text
I'm looking for a customer operations or technical support role where I can resolve complex issues, improve service outcomes, work within structured processes, and grow through client-facing responsibilities.
```

## About

```text
I'm currently an Operations Representative at Concentrix, providing end-to-end technical support for hardware, software, and connectivity issues while meeting SLA, CSAT, AHT, and resolution-time targets.

Previously, I managed global client calls and escalations at Teleperformance. My experience also includes quality control internships with ITC Limited, Keventer Agro Limited, and Hindustan Unilever Limited.
```

## Experience

### Operations Representative (current)

[Concentrix](https://himalayas.app/companies/concentrix). Mar 2026 - Present

```text
Provided end-to-end technical support, resolving hardware, software, and connectivity issues within SLAs. Conducted troubleshooting and root cause analysis to ensure first-call resolution and identified upselling opportunities.
```

Skills: Technical-Support, Troubleshooting, Root-Cause-Analysis, Customer-Service, Upselling, Cross-Selling, CRM, KPI-Management

### Operations Customer Expert (current)

[Teleperformance](https://himalayas.app/companies/teleperformance-com). Oct 2025 - Present

```text
Handled inbound and outbound calls for global clients, managing end-to-end interactions, issue resolution, and escalation management. Consistently met SLAs, quality standards, and performance metrics while maintaining high CSAT scores.
```

Skills: Customer-Service, CRM, Ticketing-Tools, Communication-Skills, Escalation-Management, Compliance, Data-Security

### Quality Control Executive Trainee

ITC Limited. Apr 2025 - May 2025

```text
Trained in quality control processes and supported quality assurance activities at ITC Limited.
```

Skills: Quality-Control, Quality-Assurance

### Quality Assurance Intern

Keventer Agro Limited. Jan 2025 - Mar 2025

```text
Assisted in quality assurance tasks and supported quality management systems at Keventer Agro Limited.
```

Skills: Quality-Assurance, Quality-Management

### Quality Control Intern

Hindustan Unilever Limited. Jun 2024 - Aug 2024

```text
Supported quality control activities and contributed to quality assurance processes at Hindustan Unilever Limited.
```

Skills: Quality-Control, Quality-Assurance

## Education

### Shoolini University

Post-Graduation. 2023 - 2025. Grade: 8 CGPA

```text
Pursued a postgraduate degree at Shoolini University, achieving a CGPA of 8.
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### Sister Nivedita University

Graduation. 2020 - 2023. Grade: 8 CGPA

```text
Completed a graduation degree at Sister Nivedita University, achieving a CGPA of 8.
```

### Bodhisukha School

Higher Secondary (XII). 2019 - 2020. Grade: 79%

```text
Completed Higher Secondary (XII) at Bodhisukha School, Barasat, with 79%.
```

### Birla Bharati

Class X. 2017 - 2018. Grade: 79%

```text
Completed Class X at Birla Bharati, Kolkata, with 79%.
```

## Tech stack

- Microsoft Word

To contact Sreyankar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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