# Sreerag S

Sreerag S is a remote worker on Himalayas, Assistant Manager at Genpact India Pvt Ltd, based in India.

Source: https://himalayas.app/@sreerags

```text
I improve telecom operations, network performance, audits, and customer outcomes across high-volume service environments.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 100k+ INR |
| Job categories | Operations Manager, Network Engineer, Technical Support Specialist, Customer Service, Process Specialist, Audit Specialist |
| Skills | Telecommunications Products, Telecommunications Technology, Operational Systems, Siebel, internet technologies, Azure, Network Support, Order Processing, Inventory Management, Order Entry, ERP, SAP, Oracle, NetSuite, CRM Software, Salesforce, Microsoft Dynamics, Purchase Order Management, Billing, Invoicing, Data Entry, Data Accuracy, Excel, V Lookups, Pivot Tables, Logistics, Shipment Tracking, Compliance, Documentation, Customer Relationship Management, Service Level Agreement Monitoring, Data Management, Technical Support, Network Performance Management, Vendor Management, Process Optimization, Audit Reporting, Master Data Management, Troubleshooting, Ticket Management |
| LinkedIn | https://linkedin.com/in/sreerag-kalarikkal-126144a5 |

## What I'm looking for

```text
I'm looking for an operations, network support, technical support, or process role where I can improve service performance, resolve complex issues, strengthen compliance, and collaborate across teams.
```

## About

```text
I've improved telecom operations, network performance, and customer service across Genpact, Infosys, Vodafone, and Concentrix.

At Vodafone, I troubleshot network issues, monitored systems, supported maintenance activities, and collaborated with network architects on infrastructure optimization. My targeted optimizations improved network performance metrics by 15% and reduced average trouble-ticket resolution time by 20%.

At Genpact and Infosys, I managed reporting, transaction audits, purchase orders, master data, invoice reviews, and stakeholder issue resolution. I focus on production quality, compliance, documentation, and continuous process improvement.

Earlier, I streamlined BT product ordering and delivered technical voice support for IDEA customers. I've consistently balanced accurate issue resolution, efficient handling, and strong customer satisfaction.
```

## Experience

### Assistant Manager

[Genpact India Pvt Ltd](https://himalayas.app/companies/genpact). Sep 2025 - Apr 2026

```text
Managed daily and weekly reporting while ensuring production quality checks. Prepared audit reports and collaborated with stakeholders to initiate purchase orders.
```

Skills: Reporting, Audit, Purchase-Order-Management, Master-Data-Management, Continuous-Improvement

### Process Specialist

[Infosys](https://himalayas.app/companies/infosys-limited). Sep 2024 - Jun 2025

```text
Conducted external audits for Microsoft projects, ensuring compliance with Purview audit standards. Performed monthly transaction-based audits and prepared detailed audit reports.
```

Skills: Audit, Compliance, Microsoft-Purview, Transaction-analysis, Reporting

### Associate Engineer/ Senior Executive

Vodafone India Pvt Ltd. Apr 2020 - Mar 2024

```text
Maximized network performance by troubleshooting issues, monitoring systems, and scheduling upgrades. Achieved a 15% improvement in network performance metrics and reduced trouble ticket resolution time by 20%.
```

Skills: Network-Troubleshooting, Network-Monitoring, System-Upgrades, Remote-Support, Ticket-Management

### Senior Process Executive

[Infosys](https://himalayas.app/companies/infosys-limited). Jan 2017 - Jun 2019

```text
Streamlined ordering process for broadband, landline, and television products for BT customers. Reduced average handling time by 10% while maintaining high satisfaction scores.
```

Skills: Order-Processing, Customer-Service, Call-Handling, Process-Improvement

### Customer Service Executive

[Concentrix](https://himalayas.app/companies/concentrix). Nov 2014 - Nov 2016

```text
Delivered efficient voice support for domestic IDEA customers, resolving SIM card and dial-up issues. Diagnosed and resolved technical issues, consistently exceeding performance targets.
```

Skills: Voice-support, Technical-Support, Issue-Resolution, Documentation

## Education

### Nehru Arts & Science College

Bachelor of Science, Electronics & Communication systems

```text
Bachelor of Science in Electronics & Communication systems from Nehru Arts & Science College, completed in 2012.
```

## Tech stack

- Microsoft Azure
- Salesforce
- Oracle
- Microsoft Excel
- NetSuite
- SAP

To contact Sreerag, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Vasantha Kumar](https://himalayas.app/@vasanthakumar): SME Tech Services–T4, RR Donnelley
- [Kumud Kundan](https://himalayas.app/@kumudkundan): Associate Manager Operations, Sakon
- [MAHESH MARLAKUNTA](https://himalayas.app/@maheshmarlakunta): Manager – Business Systems Reporting, Aeries Technology
- [Satish Kumar](https://himalayas.app/@satishkumar8): Team Manager Operations, Gigmo Solutions Pvt Ltd
- [shailesh pandey](https://himalayas.app/@shaileshpandey1): Key Account Manager, MachineMax India Pvt Ltd
- [Hariselvan Narayanan](https://himalayas.app/@hariselvannarayanan): Associate Manager – Operations, NielsenIQ
- [Mayank Srivastava](https://himalayas.app/@mayanksrivastava3): Lead OPS, Concentrix Daksh Service India Pvt. Ltd.
- [Diksha Chowdhury](https://himalayas.app/@dikshachowdhury): Senior Technical Associate, Accenture Solutions Pvt. Ltd
- [millind nanorkar](https://himalayas.app/@millindnanorkar): Project Manager, Tech Mahindra
- [Gaunigraphyy User](https://himalayas.app/@gaunigraphyyuser): Business Process Lead (Project Management), Tata Consultancy Services Ltd