# Sreelal CT

Sreelal CT is a remote worker on Himalayas, Tech Support Analyst at HCL Tech, based in India.

Source: https://himalayas.app/@sreelalct

```text
Tech Support Analyst at HCL Tech supporting MSN Partner Hub operations, from partner verification to brand onboarding and transfers.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 10691k+ INR |
| Job categories | Content Operations Specialist |
| Skills | MSN Partner Hub Support, Partner Operations, Partner Onboarding, Partner Verification, Brand Management, Case Management, Escalation Handling, Content Review, Content Moderation, Content Programming, Content Curation, Accounts Payable, Invoice Processing, Invoice Reconciliation, Vendor Communication |

## What I'm looking for

```text
I’m seeking a challenging, growth-oriented position in a reputable organization where I can contribute my skills and experience, keep learning, and grow alongside the organization.
```

## About

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At HCL Tech, I support MSN Partner Hub operations, including partner onboarding, vetting, brand management, transfers, and decommissioning. I validate business, domain, and email details, investigate vetting failures, and coordinate escalations through OneVet.

I also handle brand approvals and partner transfers, checking ownership, legal, data, and configuration details. I use BDT, MSPH, FMT, OneVet, and operational dashboards to investigate cases and follow Microsoft SOPs and compliance requirements.

On the Microsoft – MSN Gold Project at HCL Tech, I reviewed content-related issues and investigated escalated cases against Microsoft policies and quality standards. I analyzed recurring issues and shared workflow gaps and process learnings with the team.

Earlier, I managed content for MSN and Bing at Accenture, including breaking news, newsletters, and Bing homepage features. I’ve also worked in accounts payable for Nutrien and moderated content for Microsoft News, alongside customer support for HomeBox in the UAE and KSA.
```

## Experience

### Tech Support Analyst (current)

[HCL Tech](https://himalayas.app/companies/hcltech). Aug 2026 - Present

```text
Manage MSN publishing partner lifecycle activities including onboarding, vetting, brand management, transfers, case handling, and decommissioning. Support partner verification and resolve operational cases while following Microsoft SOPs and compliance requirements.
```

Skills: BDT, MSPH, FMT, OneVet, Services-Hub, Case-Management, Lifecycle-Support, Compliance, Troubleshooting

### Analyst - Microsoft MSN Gold Project

[HCL Tech](https://himalayas.app/companies/hcltech). Nov 2025 - Aug 2026

```text
Reviewed and resolved content-related issues while ensuring compliance with Microsoft policies and quality standards. Investigated escalated cases and collaborated with cross-functional teams for timely resolution.
```

Skills: Content-Review, Compliance, SLA-Adherence, TAT, Quality-Assurance, Trend-Analysis, Stakeholder-Management, Documentation

### Business Operations Associate

[Accenture](https://himalayas.app/companies/accenture). Aug 2023 - Nov 2025

```text
Handled customer, vendor, and buyer queries through email, phone, and SAP while ensuring timely resolution. Managed reactive issue resolution by investigating invoice, payment, and procurement-related concerns.
```

Skills: SAP-ECC, Excel, Accounts-Payable, Invoice-Processing, Vendor-Communication, Query-Management, Problem-Solving, SLA-Management

### Content Management Associate

[Accenture](https://himalayas.app/companies/accenture). Oct 2022 - Jul 2023

```text
Monitored and managed content on the MSN News platform for the US market, ensuring timely updates and alignment with editorial standards. Curated and programmed daily newsletters and reviewed high-quality articles from premium media partners.
```

Skills: Content-Management, Daily-News-Curation, Editorial-Standards, Newsletter-Programming, CMS, Quality-Checks, User-Engagement

### Content Moderator

[HCL Technologies Pvt Ltd](https://himalayas.app/companies/hcltech). Aug 2021 - Oct 2022

```text
Worked as part of the Microsoft News content moderation team, ensuring all published content on the MSN platform adhered to community standards, editorial policies, and brand integrity. Monitored and reviewed user-generated content and analyzed top-trending articles across US, UK, and Canada.
```

Skills: Content-Moderation, Community-Standards, Editorial-Standards, User-Generated-Content-Review, Trend-Analysis, Compliance, Decision-making

### Customer Service Associate

Livesalesman Pvt Ltd. Mar 2021 - Aug 2021

```text
Served as the first point of contact for customers from the UAE and KSA regions, delivering prompt, courteous, and solution-oriented support through live chat and email communication. Effectively resolved a wide range of customer queries and handled escalated cases.
```

Skills: Customer-Service, Live-Chat, Email-Support, Query-Resolution, Escalation-Handling, Documentation, SLA-Adherence, CSAT

## Education

### Sri Ram Institute of Computer Studies

Diploma, Graphic Designing. Grade: 85%

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Completed Graphic Designing with 85% marks.
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### Lingaya's Lalita Devi Institute of Management & Science

Bachelor's, Journalism & Mass Communication. Grade: 82%

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Completed Bachelor's in Journalism & Mass Communication with 82% marks.
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### Kerala Education Senior Secondary School

12th, General. Grade: 76%

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Completed 12th grade with 76% marks.
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### Kerala Education Senior Secondary School

10th, General. Grade: 4.6 CGPA

```text
Completed 10th grade with 4.6 CGPA.
```

## Tech stack

- Adobe Photoshop
- Adobe InDesign
- Microsoft Excel
- Adobe Illustrator
- Microsoft Word
- Microsoft Outlook

To contact Sreelal, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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