# Soujanya S

Soujanya S is a remote worker on Himalayas, Microsoft Teams / Unified Communications Engineer at Infosys, based in India.

Source: https://himalayas.app/@soujanyas

```text
Unified Communications Engineer at Infosys configuring Teams Direct Routing and AudioCodes SBCs for enterprise voice.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1488k+ INR |
| Job categories | Unified Communications Engineer |
| Skills | Teams Phone, Teams Direct Routing, AudioCodes Cloud Edition SBC, SIP, SIP Trunking, PSTN Integration, Cloud Contact Center, Anywhere365, Tendfor, PowerShell, Call Quality Troubleshooting, Wireshark, Teams Call Analytics, Quality Dashboard, Syslog Viewer |

## About

```text
At Infosys, I manage and maintain AudioCodes Cloud Edition SBCs across production and test environments, including configuration changes, upgrades, troubleshooting, and validation.

I configure SIP trunks and support Microsoft Teams Phone with Direct Routing, including voice routing policies, dial plans, call queues, and auto attendants.

When calls have quality or connectivity issues, I investigate SIP signaling and media using Wireshark, Syslog, SIP ladder diagrams, Teams Call Analytics, and Call Quality Dashboard.

I also support Anywhere365 and Tendfor contact center solutions integrated with Microsoft Teams, and use PowerShell automation for Teams administration. My certifications include Microsoft 365 Certified: Collaboration Communications System Engineer Associate (MS-721), Microsoft 365 Certified: Teams Administrator Associate (MS-700), and Microsoft Certified: Azure Fundamentals (AZ-900).
```

## Experience

### Microsoft Teams / Unified Communications Engineer (current)

[Infosys](https://himalayas.app/companies/infosys-limited). Nov 2021 - Present

```text
Managed and maintained AudioCodes Cloud Edition SBCs, configured SIP trunks, and supported Microsoft Teams Phone with Direct Routing. Performed advanced SIP signaling and media troubleshooting using Syslog, Wireshark, and Teams Call Analytics.
```

Skills: AudioCodes-Cloud-Edition-SBC, SIP, PSTN, RTP, SRTP, ICE, STUN, TURN, TCP-IP, DNS, DHCP, Syslog, Wireshark, Teams-Call-Quality-Dashboard, Power-BI, PowerShell, Microsoft-Teams, Direct-Routing, Anywhere365, Tendfor

## Education

### Bengaluru Central University

Bachelor of Science, Science. 2018 - 2021

```text
Pursued a Bachelor of Science degree, completing coursework from June 2018 to October 2021.
```

### Microsoft

Microsoft 365 Certified: Collaboration Communications System Engineer Associate, Collaboration Communications

```text
Earned the Microsoft 365 Certified: Collaboration Communications System Engineer Associate certification.
```

### Microsoft

Microsoft 365 Certified: Teams Administrator Associate, Teams Administration

```text
Earned the Microsoft 365 Certified: Teams Administrator Associate certification.
```

### Microsoft

Microsoft Certified: Azure Fundamentals, Azure Fundamentals

```text
Earned the Microsoft Certified: Azure Fundamentals certification.
```

## Tech stack

- Microsoft Azure
- Microsoft Teams
- PowerShell
- Wireshark
- Power BI

To contact Soujanya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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