# Sophiya Ghadge

Sophiya Ghadge is a remote worker on Himalayas, Operations Support Specialist at Infosys, based in India.

Source: https://himalayas.app/@sophiyaghadge

```text
Operations Support Specialist at Infosys who automated document validation and task scheduling, reducing manual review time by 30%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 40k+ CAD |
| Job categories | Operations Support Specialist, Customer Service Advisor, Customer Service Associate |
| Skills | Operations Support, Process Optimization, Document Validation, Robotic Process Automation, Testing Automation, Functional Testing, Regression Testing, Database Management, SQL, Data Analysis, Data Visualization, CRM Systems, Customer Service, Troubleshooting, Defect Management |

## About

```text
At Infosys, I optimized document validation by integrating automated tools to review, validate, and process over 200 documents, reducing manual review time by 30%. I also automated task scheduling with RPA tools, reducing manual data entry and processing time by 10%.

At Capita India Private Ltd., I used CRM systems to resolve technical and billing issues, reducing average resolution time by 20%. I also helped streamline customer service procedures, reducing escalations by 25%.

At Amazon Development Center, I handled an average of 80+ live chat sessions daily and collaborated with technical teams on complex product issues. I have a Software Testing Certification and studied Information Technology at Savitribai Phule Pune University.
```

## Experience

### Operations Support Specialist

[Infosys](https://himalayas.app/companies/infosys-limited). Apr 2024 - Aug 2024

```text
Optimized document validation processes by integrating automated tools, reducing manual review time by 30%. Resolved escalated customer issues and automated task scheduling with RPA tools, improving operational efficiency.
```

Skills: Automation-Tools, Robotic-Process-Automation, Process-Optimization, Customer-Service, Troubleshooting, SLA-Management

### Customer Service Advisor

Capita India Private Ltd.. Feb 2023 - Jun 2023

```text
Streamlined responses to approximately 120 unique customer queries per day, improving satisfaction scores. Employed CRM systems to resolve technical and billing issues, reducing resolution times by 20%.
```

Skills: CRM-Systems, Customer-Service, Troubleshooting, Communication-Skills, Cross-Functional-Collaboration

### Customer Service Associate

[Amazon Development Center](https://himalayas.app/companies/amazon). Oct 2018 - Aug 2022

```text
Managed 80+ live chat sessions daily with under 60 seconds response time. Implemented data-driven solutions to resolve order issues, improving efficiency by 30% and reducing product returns by 15%.
```

Skills: Customer-Service, Live-Chat, Data-Analysis, Problem-Solving, Cross-Functional-Collaboration

## Education

### Savitribai Phule Pune University

Bachelor of Engineering, Information Technology

```text
Bachelor of Engineering in Information Technology with coursework in software development, database management, network security, data structures, and web technologies.
```

### Software Testing Certification Course

Certification, Software Testing. 2022 - 2022

```text
Completed a software testing certification course covering functional, regression, and automation testing using tools like Selenium WebDriver and Postman.
```

## Tech stack

- Postman
- MySQL
- SQL
- Selenium WebDriver

To contact Sophiya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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