# Sophie User

Sophie User is a remote worker on Himalayas, Sales & Operations Coordinator at Platinum Care, based in United States.

Source: https://himalayas.app/@sophieuser13

```text
Sales & Operations Coordinator at Platinum Care who improves CRM data accuracy and creates Canva guides that align management and marketing.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 55k+ EUR |
| Job categories | Operations Coordinator |
| Skills | Operations Management, Data Operations, Data Lifecycle Management, Inventory Analytics, Account Coordination, Customer Retention, Customer Onboarding, Technical Support and Escalation, Document Control, CRM Administration, Campaign Support, Digital Marketing Coordination, Project Management, Canva, Visual Content Creation |
| Portfolio | https://canva.com/folder/FAF_Y8X4xmQ |

## About

```text
At Platinum Care, I optimize backend data pipelines and client account files to improve CRM data accuracy and internal campaign delivery. I also manage order tracking and work directly with B2B clients to resolve fulfillment bottlenecks.

I create visual documentation, guides, and standard operating procedures in Canva to align management and marketing expectations. I partner across departments to resolve account discrepancies and protect client retention.

At Diamond Debt Relief, I researched corporate cash advance lawsuits and maintained client outreach databases in Google Sheets. My work contributed to a 5% increase in program enrollment during a temporary assignment.

At Kitchen and Bath Authority, I managed product catalog database lifecycles, addressed data quality issues, and supported inventory integration and product launches.
```

## Experience

### Sales & Operations Coordinator (current)

Platinum Care. Nov 2023 - Present

```text
Optimized backend data pipelines and client account files, enhancing CRM data accuracy and internal campaign delivery. Managed high-volume order tracking systems and served as direct liaison for B2B client communications to resolve fulfillment bottlenecks.
```

Skills: CRM, Data-Operations, Order-Tracking, B2B-Communications, Canva, SOP-Development, Inventory-Management, Cross-Functional-Collaboration

### Data & Client Outreach Assistant

Diamond Debt Relief. Mar 2023 - May 2023

```text
Conducted targeted legal and market research on corporate cash advance lawsuits to identify and optimize client outreach pipelines. Developed and maintained centralized database tracking systems via Google Sheets, significantly boosting team enrollment efficiency.
```

Skills: Legal-Research, Market-Research, Google-Sheets, Database-Management, Data-Analysis, Client-Outreach

### Product Operations Manager

Kitchen and Bath Authority. Oct 2018 - Nov 2019

```text
Managed database life cycles for high-volume product catalogs, ensuring 100% data integrity and zero duplication across corporate servers. Audited and corrected data degradation issues, establishing quality control protocols that streamlined website inventory integration.
```

Skills: Database-Management, Data-Integrity, Quality-Control, Data-Migration, Inventory-Management, Cross-Functional-Collaboration

## Education

### High School

High School Diploma, General Studies

```text
Completed high school education.
```

### Community College

Associate of Arts, General Studies

```text
Associate of Arts degree from Community College.
```

## Tech stack

- Google Analytics
- Google Sheets
- Microsoft Excel
- QuickBooks
- Canva

To contact Sophie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Elizabeth Coates](https://himalayas.app/@elizabethcoates): Account Coordinator, AVB Marketing
- [Tara Welling](https://himalayas.app/@tarawelling): Sales Operations Associate, Abbott
- [Kimberlee Powell-Sutorius](https://himalayas.app/@kimberleepowellsutor): Operations Manager, Assistant, Tax & Financial Advisors, Inc.
- [karin baker](https://himalayas.app/@karinbaker): Freelance Project Coordinator, Freelance
- [Ashley DeFrain](https://himalayas.app/@ashleydefrain): Small Business Owner, Prints & Plushies
- [Victoria Lara](https://himalayas.app/@victorialara): Caregiver / Household Coordinator, Family (Grandmother)
- [Tia Clark](https://himalayas.app/@tiaclark): Technical Engineer, L3Harris Technologies
- [Adabelle Ojeda](https://himalayas.app/@adabelleojeda): Experience Operations Manager, Devoted Guardians Home Care
- [Veronica User](https://himalayas.app/@veronicauser7): Project & Marketing Operations Coordinator, Lotus Home Improvement / Rose Hill Cabinets
- [Teresa Cabrera](https://himalayas.app/@teresacabrera): Bank Teller, Unknown Company