# Sonia Munoz

Sonia Munoz is a remote worker on Himalayas, Technical Apprenticeship Program Manager at Crash Champions Collision Repair, based in United States.

Source: https://himalayas.app/@soniamunoz

```text
Technical Apprenticeship Program Manager at Crash Champions, improving STEP program readiness and compliance with KPI reporting.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 125k+ USD |
| Job categories | Program Manager, Workforce Development Specialist, Program Operations Manager, Apprenticeship Program Manager |
| Skills | Program Management, Workforce Development, Apprenticeship Programs, Program Operations, project lifecycle management, Risk Management, Compliance Management, Process Improvement, Change Management, KPI development, Program reporting, Data Analysis, Participant Engagement, Participant Retention, Stakeholder Alignment |

## About

```text
At Crash Champions Collision Repair, I manage the full lifecycle of the STEP Technician Apprenticeship Program across 200 teams in 23 states. I recovered missing contracts, tool kits, and uniform kits, and developed Smartsheet and Power BI reporting to track program KPIs and support decisions.

At the U.S. Department of Labor – Office of Job Corps, Region 5, I provided regional program oversight across 16 centers in 8 states. I aligned property reporting practices with national standards and managed student disciplinary appeals from intake through determination letters.

At City Colleges of Chicago – District Headquarter, I coordinated apprenticeship initiatives across 7 campuses and designed webinars and information sessions to improve visibility and student access. Earlier, at Westside American Job Center (WIOA), I managed the participant lifecycle for youth programming and strengthened job-readiness supports.
```

## Experience

### Technical Apprenticeship Program Manager

Crash Champions Collision Repair. Jan 2025 - Dec 2026

```text
Managed the full lifecycle of the STEP Technician Apprenticeship Program across 200 teams in 23 states, including rostering, onboarding, engagement, milestone tracking, compliance, and graduation. Recovered missing contracts, tool kits, and uniform kits to strengthen program readiness and compliance.
```

Skills: Program-Management, Apprenticeship-Programs, Compliance, KPI-Reporting, Smartsheet, Power-BI, Stakeholder-Management, Bilingual-English-Spanish

### Workforce Development Specialist / Regional Appeals Officer / Property Officer

U.S. Department of Labor – Office of Job Corps, Region 5. Jan 2023 - Dec 2025

```text
Provided regional program oversight across 16 Job Corps centers in 8 states, interpreting federal property requirements, standardizing reporting expectations, and supporting compliance. Managed property transactions and compliance activities, and served as Regional Appeals Officer managing student disciplinary appeals.
```

Skills: Program-Oversight, Compliance, Property-Management, Appeals-Management, Excel, Data-Reporting, Stakeholder-Engagement

### Coordinator of Workforce Partnerships

City Colleges of Chicago – District Headquarter. Jan 2020 - Dec 2023

```text
Coordinated apprenticeship initiatives across 7 campuses, aligning career-services stakeholders around campus-specific offerings, priorities, challenges, and student referral opportunities. Designed live webinars and information sessions to improve visibility and student access.
```

Skills: Workforce-Development, Apprenticeship-Coordination, Stakeholder-Alignment, Virtual-Event-Design, Zoom, Microsoft-Teams, SharePoint

### Youth Program Manager – Career Coach

Westside American Job Center (WIOA). Jan 2015 - Dec 2015

```text
Managed the participant lifecycle for WIOA youth programming, including screening, eligibility/suitability, onboarding, job search, employment, OJT placements, and employer communication. Assessed participant skill gaps and redesigned program supports by strengthening orientation content and implementing job-readiness workshops.
```

Skills: Youth-Programming, Case-Management, Job-Readiness-Training, Employer-Engagement, Process-Improvement, Workshop-Facilitation

## Education

### University of Illinois Chicago

Bachelor of Arts, Political Science

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Bachelor of Arts in Political Science from the University of Illinois Chicago.
```

### Richard J. Daley College

Associate of Arts, Liberal Arts

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Associate of Arts in Liberal Arts from Richard J. Daley College.
```

### Coursera

Professional Certificate, Data Analytics, Project Management, and AI

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Completed professional certificate programs in Google Data Analytics, Google Project Management, and AI.
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### Coursera

Professional Development, Management and Bookkeeping

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Completed professional development in AI for Management and Support Professionals, and Intuit Bookkeeping.
```

## Tech stack

- Salesforce
- Microsoft Teams
- Microsoft Office 365
- Smartsheet
- Zoom
- ADP
- Paycom
- Power BI

To contact Sonia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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