# Sonam Umrao

Sonam Umrao is a remote worker on Himalayas, Senior Executive: Operations at Tbo.com, based in India.

Source: https://himalayas.app/@sonamumrao

```text
Travel operations professional at Tbo.com who manages hotel bookings and investigates reservation discrepancies for B2B partners.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 682k+ INR |
| Job categories | Travel Operations, Operations Coordinator, Travel Consultant |
| Skills | Booking Operations, Travel Operations, Reservation Management, Booking Management, Discrepancy Investigation, Quality Verification, Data Accuracy, Operational Workflow Management, SLA Management, Service Delivery, Stakeholder Management, Vendor Management, Corporate Travel, Leisure Travel, MICE |
| LinkedIn | https://linkedin.com/in/sonam-umrao-20b7a61ab |

## About

```text
At Tbo.com, I manage domestic and international hotel bookings for B2B travel partners, handling confirmations, amendments, cancellations, and escalations.

I verify reservations against supplier confirmations and investigate booking issues, coordinating with hotels, suppliers, and internal stakeholders to resolve discrepancies.

I also work with Quality and Training teams on root-cause discussions about recurring operational issues, and monitor urgent requests and escalations against agreed SLAs.

Previously, at ZenithLeisureHolidays Pvt Ltd, I coordinated travel arrangements and supported bookings, itineraries, and supplier reservations. I received training in Amadeus GDS and used it for reservation support, fare searches, itinerary management, and booking modifications.
```

## Experience

### Senior Executive: Operations (current)

Tbo.com. Nov 2024 - Present

```text
Manage domestic and international hotel booking operations for global B2B travel partners, including confirmations, amendments, cancellations, and escalations. Verify reservation details against supplier confirmations to identify discrepancies and ensure booking accuracy.
```

Skills: Booking-Management, Quality-Verification, Discrepancy-Investigation, Stakeholder-Management, CRM, Zendesk, SLA-Management, Operational-Coordination

### Sales & Operations Management Trainee

Zenith Leisure Holidays Pvt Ltd. Mar 2024 - Oct 2024

```text
Coordinated domestic, international, corporate, leisure, and MICE travel arrangements, ensuring smooth execution of travel requirements. Assisted in planning and managing travel bookings, itineraries, accommodation, transportation, and customized travel arrangements.
```

Skills: Travel-Operations, Booking-Management, Amadeus-GDS, Customer-Service, Vendor-coordination, itinerary-planning

## Education

### Chandigarh University

Master of Business Administration, Tourism and Hospitality. 2022 - 2024

```text
Pursued an MBA in Tourism and Hospitality from Chandigarh University from 2022 to 2024.
```

### Chhatrapati Shahu Ji Maharaj University, Kanpur

Bachelor of Computer Applications, Computer Applications. 2019 - 2022

```text
Completed a Bachelor of Computer Applications from Chhatrapati Shahu Ji Maharaj University, Kanpur from 2019 to 2022.
```

## Tech stack

- Zendesk

To contact Sonam, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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