# Solomon User

Solomon User is a remote worker on Himalayas, IT Application & User Support Specialist at First Trustees Ltd (First HoldCo Group), based in Nigeria.

Source: https://himalayas.app/@solomonuser8

```text
IT Application & User Support Specialist at FirstTrustees Ltd, supporting Symplus financial systems and IT operations across multiple locations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | IT Infrastructure Support, Network Support Specialist, Cybersecurity Analyst, Application Support Specialist |
| Skills | IT Infrastructure Support, IT Application Support, Network Troubleshooting, LAN Support, Microsoft 365 Administration, Active Directory, Endpoint management, Exchange Online, Hybrid Exchange Configurations, VPN Configuration, Endpoint Security, Cortex XDR, IT Service Desk Management, Incident Management, IT Asset Management |

## About

```text
At FirstTrustees Ltd (FirstHoldCoGroup), I support more than 250 users across multiple locations in Nigeria. I support enterprise applications including Symplus, QConnect, and FirstEdge, and manage Start-of-Day and End-of-Day processes for Symplus financial systems.

I administer Microsoft 365 and Active Directory, support VPN access, and manage endpoints through MDM/Endpoint Manager. I also maintain Cortex endpoint protection and provide LAN troubleshooting and system setup support.

At FirstTrustees Ltd, I led IT support team operations and served as the first point of contact for incidents and requests. I supported infrastructure deployment for new office locations and played a key role in the IT separation project during the divestment from FBNQuest Merchant Bank.

Earlier, I provided IT support at FBNQuest Merchant Bank, TekExperts Nigeria, Heritage Bank Nigeria, the Nigerian Communications Commission, and MTN Nigeria. I’m advancing my cybersecurity and networking specialization through an MSc in Cybersecurity and certifications including CompTIA Network+, CompTIA A+, and ISC2 Certified in Cybersecurity (CC).
```

## Experience

### IT Application & User Support Specialist (current)

First Trustees Ltd (First HoldCo Group). Jan 2024 - Present

```text
Provide IT support for 250+ users across multiple locations in Nigeria, supporting enterprise applications and managing Microsoft 365, Active Directory, and endpoint security.
```

Skills: Microsoft-365, Active-Directory, VPN, Endpoint-management, MDM, Cortex-Antivirus, IT-Procurement, LAN-Troubleshooting, IT-Support

### IT Support Analyst

FBNQuest Merchant Bank. Jan 2020 - Dec 2024

```text
Provided Tier 1/2 IT support in an enterprise banking environment, managing Active Directory, Exchange, and service desk operations.
```

Skills: Active-Directory, Microsoft-Office, IT-Support, Service-Desk, Asset-Management, Patching, Antivirus-Deployment

### Office 365 Support Engineer

TekExperts Nigeria. Jan 2019 - Dec 2020

```text
Provided Tier 1/2 support for Microsoft Office 365 and Exchange Online environments, managing mail flow, mailboxes, and connectivity issues.
```

Skills: Microsoft-365, Exchange-Online, PowerShell, Mail-Flow, Distribution-Groups, Shared-Mailboxes, Outlook

### Head Office & Regional IT Support Engineer

Heritage Bank Nigeria. Jan 2018 - Dec 2019

```text
Provided IT support across regional bank branches, managing LAN connectivity, hardware, and software systems.
```

Skills: LAN, ISP-Escalation, Hardware-installation, Software-Deployment, ATM-Support, Security-Software

### IT Administrator (Contact Centre Operations)

Nigerian Communications Commission (NCC). Jan 2016 - Dec 2018

```text
Provided IT support for contact centre operations, supporting Windows, Linux, and MacOS environments with 24/7 operational coverage.
```

Skills: Windows, Linux, MacOS, IT-Support, Monitoring, ISP-coordination, System-Installation

### Systems Support Engineer

MTN Nigeria. Jan 2012 - Dec 2015

```text
Provided IT support for MTN Online Centre operations, installing and configuring user systems and supporting business applications.
```

Skills: IT-Support, System-Installation, Configuration, Maintenance, Hardware-Deployments

## Education

### Caleb University

Master of Science, Cybersecurity

```text
Pursuing a Master of Science in Cybersecurity, expected to complete in 2026.
```

### National Open University of Nigeria

Postgraduate Diploma, Information Technology

```text
Completed a Postgraduate Diploma in Information Technology in 2025.
```

### Enugu State University of Science and Technology

Bachelor of Engineering, Computer Engineering

```text
Earned a Bachelor of Engineering in Computer Engineering in 2006.
```

### IBM

Introduction to Cybersecurity Tools & Cyber Attacks, Cybersecurity

```text
Completed the Introduction to Cybersecurity Tools & Cyber Attacks course.
```

### Cisco

Introduction to Cybersecurity, Cybersecurity

```text
Completed the Introduction to Cybersecurity course.
```

### Google

Technical Support Fundamentals, Technical Support

```text
Completed the Technical Support Fundamentals course.
```

### Google

Foundations of Cybersecurity, Cybersecurity

```text
Completed the Foundations of Cybersecurity course.
```

## Tech stack

- PowerShell
- Linux
- macOS

To contact Solomon, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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