# Solomon Nduti

Solomon Nduti is a remote worker on Himalayas, Relationship Operations Officer at Equity Bank (Kenya) Ltd, based in Kenya.

Source: https://himalayas.app/@solomonnduti

```text
Customer operations officer at Equity Bank (Kenya) Ltd resolving 80%+ of customer queries on first contact.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Specialist, Customer Officer, Customer Service, Service Delivery Officer |
| Skills | Customer Support, Customer Service (CS) Delivery, First Call Resolution (FCR), SLA Management, Complaint Handling, Escalation Handling, CRM, Customer Retention, Upselling, Customer Onboarding, KYC Verification, Account Setup, Customer Education, Data Entry, Customer Feedback Analysis |
| LinkedIn | https://linkedin.com/in/solomon-wambua-a133a235b |

## About

```text
At Equity Bank (Kenya) Ltd, I manage customer interactions across in-person, phone, and digital channels, maintaining 95%+ SLA compliance. I resolve 80%+ of customer queries on first contact and support onboarding, KYC verification, and account setup.

As an Associate Operations Officer at Equity Bank (Kenya) Ltd, I supported customer inquiries, maintained interaction records, and assisted with resolving and escalating issues. I also taught English and Literature at Nyangwa Boys School, adapting my communication to help students understand.
```

## Experience

### Relationship Operations Officer (current)

Equity Bank (Kenya) Ltd. Feb 2025 - Present

```text
Manage 30+ daily customer interactions, maintaining 95%+ SLA compliance and resolving 80%+ of queries on first contact. Handle complaints, support onboarding, and educate customers on digital banking services.
```

Skills: Customer-Support, SLA-Management, First-Call-Resolution, CRM, Complaint-Handling, Customer-Onboarding, KYC, Digital-Banking, Customer-Education, Microsoft-Office

### Teacher – English & Literature

Nyangwa Boys School. Aug 2024 - Dec 2024

```text
Delivered clear and structured communication to diverse audiences, strengthening engagement and understanding. Developed strong interpersonal and problem-solving skills through daily interaction and support.
```

Skills: Interpersonal-Skills, Problem-Solving, Adaptability, Communication-Skills

### Associate Operations Officer

Equity Bank (Kenya) Ltd. Aug 2022 - May 2024

```text
Provided customer support by responding to inquiries and guiding users through processes and services. Maintained accurate records of customer interactions and supported customer engagement initiatives.
```

Skills: Customer-Support, Data-Entry, CRM, Communication-Skills, Stakeholder-Coordination, Feedback-Analysis

## Education

### Chuka University

Bachelor of Education (Arts), Education

```text
Pursued a Bachelor of Education (Arts) degree at Chuka University.
```

### ALX Africa

Virtual Assistance, Virtual Assistance

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Completed a certification in Virtual Assistance from ALX Africa.
```

### Harvard Business School

Certificate in Leadership Studies, Leadership Studies

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Earned a Certificate in Leadership Studies through the Aspire Leaders Program at Harvard Business School.
```

## Tech stack

- Microsoft Excel
- Microsoft Word

To contact Solomon, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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