# SOFIAT OLAGBEMI

SOFIAT OLAGBEMI is a remote worker on Himalayas, Customer Service Representative at Fezotech, based in Nigeria.

Source: https://himalayas.app/@sofiatolagbemi

```text
Customer service representative at FEZOTECH who resolved customer complaints and supported customer satisfaction and retention.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 102k+ USD |
| Job categories | Customer Service, Loan Collector |
| Skills | Customer Service, Loan Collections, Loan Recovery, Phone Support, Email Support, Live Chat, Complaint Management, Negotiation, Record keeping, Reporting, Data Entry, Documentation, Microsoft Word, Excel, CRM Software |

## What I'm looking for

```text
I'm looking for a challenging position in a reputable organization where I can use my skills, contribute to team success, and grow professionally while delivering excellent results.
```

## About

```text
At FEZOTECH, I handled customer inquiries by phone, email, and chat, resolved complaints, and maintained customer records. My work contributed to improved customer satisfaction and retention.

At NEWEDGE MICROFINANCE, I followed up on overdue loan payments, negotiated repayment plans, and tracked delinquent accounts. I met and exceeded monthly collection targets while keeping accurate records.
```

## Experience

### Customer Service Representative

Fezotech. Jan 2024 - Jan 2026

```text
Handled customer inquiries via phone, email, and chat, resolved complaints, and maintained accurate customer records. Collaborated with team members to improve customer experience and meet service goals.
```

Skills: Customer-Service, Phone-Support, Email-Support, Live-Chat, Complaint-Management, Record-keeping, Data-Entry, Microsoft-Office, Multitasking

### Loan Collector

Newedge Microfinance. Jan 2022 - Jan 2024

```text
Contacted customers to follow up on overdue loan payments via calls and visits, negotiated repayment plans, and monitored delinquent accounts. Maintained accurate records of all collection activities.
```

Skills: Loan-Collections, Negotiation, Customer-Relationship-Management, Record-keeping, Reporting, Problem-Solving

## Education

### Sanngo Senior Secondary School

Senior Secondary Certificate, General Studies. 2018 - 2021

```text
Completed Senior Secondary Certificate Examinations (SSCE) from 2018 to 2021.
```

### Sanngo Junior Secondary School

Junior Secondary Certificate, General Studies. 2015 - 2018

```text
Completed Junior Secondary Certificate from 2015 to 2018.
```

### Darocha Nursery/Primary School

Primary School Leaving Certificate, General Studies. 2008 - 2015

```text
Completed Primary School Leaving Certificate from 2008 to 2015.
```

## Tech stack

- Google Workspace
- Microsoft Excel
- Microsoft Word

To contact SOFIAT, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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