# Sodiq Muneef

Sodiq Muneef is a remote worker on Himalayas, Customer Service Representative at Earnest Telecom Ventures, based in Nigeria.

Source: https://himalayas.app/@sodiqmuneef

```text
I resolve customer issues and keep telecom retail operations running smoothly.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Representative, Customer Support Specialist, Support Staff, Retail Supervisor, Sales Support Specialist, Customer Representative, Customer Support Representative, Customer Service Representative (CSR), Customer Experience Representative, Customer Service Associate, Part Time Customer Service Representative, Customer Support Agent, Customer Service |
| Skills | Customer Service, Complaint Resolution, Active Listening, Empathy, POS systems, CRM Systems, Cash Handling, Staff Supervision, Microsoft Office, English, Yoruba, Computer Science, Customer Management, Sales Support |

## What I'm looking for

```text
I'm seeking a Customer Service Representative or Support Staff role where I can use reliability, clear communication, sound judgement, and customer issue-resolution skills to make a direct difference.
```

## About

```text
At Earnest Telecom Ventures, I served as the first point of contact for customers at a busy telecom retail outlet, handling enquiries, billing issues, technical product questions, and sales support.

I've resolved complaints through active listening and calm, practical solutions, including restoring a customer's confidence after a faulty accessory issue. I used POS and CRM systems daily to process transactions and manage customer records accurately.

During the owner's absences, I ran day-to-day outlet operations, including opening and closing, cash and stock handling, and supervising one to two colleagues. I'm also completing a BSc in Computer Science and communicate fluently in English and Yoruba.
```

## Experience

### Customer Service Representative

Earnest Telecom Ventures. Oct 2022 - Feb 2026

```text
Served as first point of contact for customers in a busy telecom retail outlet, handling general enquiries, billing issues, technical product questions, and sales support face-to-face for over three years. Resolved customer complaints by actively listening, acknowledging concerns, and calmly presenting solutions, and was entrusted with full operational responsibility during the owner's absences.
```

Skills: Customer-Service, Complaint-Resolution, Active-Listening, Empathy, POS-systems, CRM-Systems, Cash-Handling, Staff-Supervision

## Education

### Ladoke Akintola University of Technology

Bachelor of Science, Computer Science

Activities and societies: Team-based coursework projects

```text
Pursuing a BSc in Computer Science with expected graduation in 2026. Completed several team-based coursework projects, contributing to collaborative problem-solving and group deliverables.
```

### Muslim Community High School

Senior Secondary School Certificate, General Studies. 2013 - 2019

```text
Completed Senior Secondary School Certificate Examination (SSCE – WAEC) from 2013 to 2019.
```

## Tech stack

- Microsoft Office 365
- Microsoft Word

To contact Sodiq, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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