# Sónia Felgueiras

Sónia Felgueiras is a remote worker on Himalayas, Customer Success Manager at WeArisma, based in Portugal.

Source: https://himalayas.app/@sniafelgueiras

```text
I drive SaaS customer onboarding, retention, renewals, and scalable customer success operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Portugal |
| Authorized to work in | Portugal |
| Salary expectations | 45k+ GBP |
| Job categories | Customer Success Manager, Implementation Manager, Customer Onboarding Manager, Customer Success Operations Manager, Account Manager |
| Skills | Customer Success, Account Management, Customer Onboarding, Technical Implementation, Customer Support, Customer Success Operations, Churn Prevention, Renewals, Customer Expansion, At Risk Recovery, Playbook Development, Escalation Management, Health reporting, Dashboard Development, Process documentation, Training Material Development, Excel, Data Analysis, Pivot Tables, Stakeholder Management, Executive relationship management, Strategic Account Planning, Business Reviews, EPOS Configuration, POS Configuration, API Integration, Troubleshooting, B2B SaaS, HubSpot, Custify, Intercom, Zendesk, Aircall, Attio, Mixpanel, Notion, Asana, Jira, Google Workspace, Slack, Zoom, Adobe Creative Suite, Canva |
| LinkedIn | https://linkedin.com/in/sonia-felgueiras-customer-success |

## What I'm looking for

```text
I'm looking for a customer success role where I can own onboarding, implementation, retention, and account growth while building scalable processes and operational systems. I'm open to remote work.
```

## About

```text
I've owned end-to-end customer success for enterprise and mid-market SaaS customers at WeArisma, Passion.io, and Storekit. I manage onboarding, technical implementation, account health, executive reviews, renewals, and expansion across complex portfolios.

I've closed 100% of renewals at WeArisma, secured early renewals from at-risk accounts at Passion.io, and delivered up to 20 concurrent Storekit implementations. I build practical playbooks, training, reporting, and AI-enabled workflows that help customers realise value faster and teams scale.
```

## Experience

### Customer Success Manager

WeArisma. Apr 2026 - Sep 2026

```text
Owned a portfolio of 15 mid-market to enterprise accounts end-to-end, closing 100% of contract renewals and building QBRs and account health reviews. Used AI tools daily to accelerate reporting and account work, saving 10+ hours per week.
```

Skills: Customer-Success, Account-Management, Onboarding, Renewals, Upselling, QBR, AI-Tools, Reporting

### Customer Success Manager

Passion.io. Jan 2026 - Mar 2026

```text
Took ownership of at-risk accounts and onboarded new accounts, achieving 90%+ CSAT. Managed portfolio visibility across 26 accounts in HubSpot and collaborated cross-functionally to resolve technical blockers.
```

Skills: Customer-Success, At-Risk-Recovery, Onboarding, HubSpot, CSAT, Cross-Functional-Collaboration

### Customer Success Manager

Storekit. Jun 2021 - Dec 2025

```text
Managed full customer lifecycle for enterprise hospitality brands, project managing up to 20 concurrent implementations and configuring EPOS/POS systems. Co-developed onboarding playbook and improved time-to-value.
```

Skills: Customer-Success, Onboarding, Technical-Implementation, EPOS-POS-Configuration, API-Integration, Project-Management, Stakeholder-Management

### Tech Expert & Sales Associate

Enjoy Technology. Apr 2019 - Apr 2021

```text
Delivered in-home onboarding and training for consumer brands, consistently meeting sales targets through consultative upselling. Diagnosed and resolved hardware and connectivity issues.
```

Skills: Sales, Customer-Onboarding, Training, Troubleshooting, Communication-Skills

### Operations & People Manager

Partridges of Sloane Square. May 2014 - Mar 2019

```text
Oversaw staff, customer experience, and business performance, monitoring metrics and leading hiring and onboarding. Managed employee relations and resolved customer escalations.
```

Skills: Operations-Management, People-Management, Hiring, Onboarding, Performance-Metrics, Customer-Service

## Education

### ESE Porto

Social Education, Social Education. 2009 - 2012

```text
Completed a Social Education program, focusing on social and community work.
```

## Tech stack

- Intercom
- Mixpanel
- Slack
- Zendesk
- Jira
- HubSpot
- Aircall
- Google Workspace
- Asana
- Notion
- Zoom
- Canva
- Custify
- Attio

To contact Sónia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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