# Smita Kargutkar

Smita Kargutkar is a remote worker on Himalayas, Customer Support & Coordination Executive at The Orange Leaf, based in India.

Source: https://himalayas.app/@smitakargutkar

```text
Customer Support Executive at The Orange Leaf, handling customer queries and coordinating client updates and follow-ups.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Executive, Customer Service, Client Success Representative, Operations Coordinator |
| Skills | Customer Service, client support, Customer Query Handling, Escalation Management, Client Follow up, Team Supervision, team training, Sales Support, Payroll Management, Attendance Management, Operations Coordination, Documentation, MIS Reporting, Reconciliations, Collections Follow Ups |

## What I'm looking for

```text
I'm seeking a remote Customer Service / Client Success position where I can contribute my experience in customer support, process coordination, team supervision, and accurate reporting.
```

## About

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At The Orange Leaf, I responded to customer queries, routed them to the concerned teams, and maintained logs of feedback and resolutions. I also supported client-facing teams with communication and documentation.

At M-Square, I led telemarketing and field teams, managed attendance and payroll, and coordinated customer queries and collections follow-ups. At ICICI Prudential Life Insurance, I managed and trained advisors and resolved client policy queries.

Earlier, at Pagepoint Services India Ltd., I progressed through commercial and customer service roles covering billing, reconciliation, sales support, MIS reporting, and collections follow-ups. I'm currently seeking a remote Customer Service / Client Success position.
```

## Experience

### Customer Support & Coordination Executive

The Orange Leaf. May 2019 - Aug 2025

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Responded to customer queries and routed them to concerned teams. Assisted with client follow-ups, maintained logs of queries and resolutions, and supported client-facing teams with communication and documentation.
```

Skills: Customer-Service, Query-Handling, Documentation, Client-Communication, Follow-ups

### Teacher

Radcliffe School. Jun 2017 - Mar 2019

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Conducted classroom sessions and managed student progress. Coordinated with parents and school administration for smooth operations.
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Skills: Teaching, Classroom-Management, Parent-Communication, Administration

### Teacher

St. Lawrence High School. May 2015 - Apr 2017

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Delivered academic lessons and supported school activities. Maintained student records and ensured timely communication with parents.
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Skills: Teaching, Student-Records, Communication-Skills

### Team Leader – Telemarketing & Field Executives

M-Square. Nov 2009 - Dec 2012

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Led a team of 10 telemarketing executives and 5 field staff. Achieved monthly sales and service targets through structured follow-ups, managed attendance, payroll, and day-to-day operations, and handled customer queries and collections coordination.
```

Skills: Team-Leadership, Telemarketing, Sales, Payroll-Management, Customer-Service, Collections

### Unit Manager – Sales & Customer Support

ICICI Prudential Life Insurance. Apr 2006 - Aug 2007

```text
Managed a team of 25 advisors and tracked sales performance. Recruited and trained advisors, ensured adherence to business goals, and resolved client queries and issues related to policies.
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Skills: Team-Management, Sales, Recruitment, Training, Customer-Support, Insurance

### Receptionist / Customer Support

Sharayu Hyundai Ltd.. Mar 2005 - Mar 2006

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Handled customer inquiries and service scheduling. Coordinated AMC renewals and managed customer complaints.
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Skills: Customer-Service, Scheduling, Complaint-Management

### Customer Service & Commercial Operations

Pagepoint Services India Ltd.. Oct 1995 - Jan 2004

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Progressed through roles from Paging Operator to Commercial Officer. Responsibilities included billing, customer service, reconciliation, sales support, MIS reporting, and collections follow-ups, and coordination with distributors and corporate clients.
```

Skills: Customer-Service, Billing, Reconciliations, Sales-Support, MIS-Reporting, Collections

## Education

### Mumbai University

Bachelor of Commerce, Commerce

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Bachelor of Commerce degree from Mumbai University.
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### Acharya Marathe College

High School Certificate, General Studies

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High School Certificate from Acharya Marathe College, affiliated with Mumbai University.
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### St. Anthony's of Padua High School

Secondary School Certificate, General Studies

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Secondary School Certificate from St. Anthony's of Padua High School.
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### Diploma in Basic Computer Programming

Diploma, Computer Programming

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Diploma in Basic Computer Programming.
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### Diploma in Export Management

Diploma, Export Management

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Diploma in Export Management.
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### Diploma in Arts-Based Therapy

Diploma, Arts-Based Therapy

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Diploma in Arts-Based Therapy.
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### Certificate in Typing

Certificate, Typing

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Certificate in Typing at 40 words per minute.
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## Tech stack

- Slack
- Microsoft Teams
- Zoom

To contact Smita, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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