# slck5151 User

slck5151 User is a remote worker on Himalayas, Çağrı Merkezi Müşteri Hizmetleri Temsilcisi at Yenile.co, based in Turkey.

Source: https://himalayas.app/@slck5151user

```text
Customer Service Representative at Yenile.co, resolving appliance service, warranty, repair, and return requests.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Turkey |
| Authorized to work in | Turkey |
| Salary expectations | 200k+ TRY |
| Job categories | Customer Service |
| Skills | Customer Service, Call Center Operations, Complaint Handling, Reservation Management, Order Tracking, Technical Support Coordination, Warranty Management, Returns and Exchanges, Customer Satisfaction (CSAT), First Contact Resolution (FCR), Hotel Operations, Autocad, Photoshop, Illustrator |

## What I'm looking for

```text
I aim to use my call center and customer service experience to deliver high customer satisfaction by quickly understanding requests and calmly managing complaints.
```

## About

```text
At Yenile.co, I handled customer requests for small appliances and personal care products, including service records, warranty questions, and repair or return needs. I arranged service and shipping referrals and kept customers informed about repair progress.

At EtsTur(RadissonBlue Hotel), I managed accommodation and reservation requests and handled changes, cancellations, pricing, and availability across agency and hotel systems. Earlier, at Çiçek Sepeti, I tracked orders and resolved delivery and product complaints, contributing to customer satisfaction and first-contact resolution.
```

## Experience

### Çağrı Merkezi Müşteri Hizmetleri Temsilcisi

Yenile.co. Jan 2024 - Dec 2025

```text
Teknik servis ve garanti süreçlerini yöneterek arıza kaydı oluşturup yönlendirmeler yaptım. Müşterilere ürün danışmanlığı ve arıza tespiti konularında hızlı çözümler sunarak servis ve onarım takibi sağladım.
```

Skills: Tech-Service, Warranty, Arıza-Tespiti, Ürün-Danışmanlığı, Müşteri-İletişimi, Değişim-İade-Operasyonu

### Çağrı Merkezi Müşteri Hizmetleri Temsilcisi

EtsTur (RadissonBlue Hotel). Jan 2022 - Dec 2023

```text
Rezervasyon ve konaklama yönetimi süreçlerini uçtan uca yönettim. Premium/VIP müşteri iletişiminde yüksek hizmet standartları sağlayarak marka sadakatini destekledim ve acente ile tesis arası operasyonları senkronize ettim.
```

Skills: Reservierungsmanagement, Konaklama-Yönetimi, VIP-Müşteri-İletişimi, Operasyon, Acente-Sistemleri, Otel-Panelleri, Müşteri-Memnuniyeti

### Çağrı Merkezi Müşteri Hizmetleri Temsilcisi

Çiçek Sepeti. Jan 2021 - Dec 2022

```text
Sipariş takibi ve operasyon süreçlerini yöneterek müşterilere doğru ve güncel bilgi aktarımı sağladım. Şikayet ve kriz yönetiminde soğukkanlılıkla çözümler üreterek yüksek müşteri memnuniyeti (CSAT) ve ilk kontak çözüm (FCR) oranları yakaladım.
```

Skills: Sipariş-Takibi, Operasyon, Müşteri-şikayet-Yönetimi, Kriz-Yönetimi, Müşteri-Memnuniyeti, CSAT, FCR, Empatía, Aktif-Dinleme

## Education

### Uşak Üniversitesi

Bachelor's Degree, City and Regional Planning. 2018 - 2024

```text
Pursued a degree in City and Regional Planning at Uşak University from 2018 to 2024.
```

## Tech stack

- AutoCAD

To contact slck5151, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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