# Sk Siraz

Sk Siraz is a remote worker on Himalayas, Founding Partner at Twinstance Solutions LLP, based in India.

Source: https://himalayas.app/@sksiraz

```text
AI automation and CRM operations professional at Twinstance Solutions LLP, who designed AI NexReach for customer engagement workflows.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 187k+ INR |
| Job categories | AI Automation Specialist, CRM Specialist, Customer Success Specialist, Customer Support Specialist, Solution Designer |
| Skills | AI Automation, Solution Design, CRM Operations, Workflow Design, Prompt Engineering, Generative AI, Customer Journey Mapping, B2B Customer Success, Customer Onboarding, Qualifying Prospects, Lead Qualification, Customer Engagement, Pipeline Tracking, Requirements Gathering, Issue Triage |
| Website | https://tssolutionsllp.com |
| LinkedIn | https://linkedin.com/in/ssiraz |

## About

```text
At Twinstance Solutions LLP, I coordinate website and digital projects from requirements gathering through delivery. I use Claude and OpenAI to support content creation, customer outreach, and CRM activities, and contribute solution concepts for NexReach and WyntIQ.

I designed AI NexReach for AI calling and customer engagement in the website services business. I defined intended workflows for lead qualification, prospect engagement, quotations and email handling, appointment scheduling, and CRM tracking.

At Open Automation Software, I supported international B2B prospects and customers through product evaluation, onboarding, software access, and ongoing support. I qualified prospects by clarifying their SCADA, HMI, OPC, Industrial IoT, and data logging needs, and coordinated complex issues with technical specialists.

At Marketing Booth, I coordinated customer communication, appointments, and CRM workflows across GoHighLevel, Zoho, and Flowtrack CRM. My experience also includes digital prospect outreach, lead qualification, appointment setting, and CRM activity tracking at Leadz Engine.
```

## Experience

### Founding Partner (current)

Twinstance Solutions LLP. Jun 2019 - Present

```text
Coordinate website and digital projects from requirements gathering through delivery, maintaining clear client communication and delivery priorities. Apply Claude, OpenAI, and workflows guided by prompts to support content creation, customer outreach, and CRM activities.
```

Skills: Claude, OpenAI, Prompt-Engineering, Workflow-Design, Responsive-Design, SEO, Digital-Marketing, CRM, Project-Management

### Customer Support Specialist

Open Automation Software. Sep 2014 - Aug 2026

```text
Supported international B2B prospects and customers through product evaluation, onboarding, software access, and ongoing support. Handled approximately 30 to 45 customer calls daily, resolving account creation, login, and software access questions.
```

Skills: Pipedrive, Zen-Desk-Chat, Phone-Support, Email-Support, Issue-Triage, SCADA, HMI, OPC-UA, Industrial-IoT, Data-Logging, Customer-Onboarding, Qualifying-Prospects

### Assistant Team Lead

Marketing Booth. Jan 2021 - Oct 2022

```text
Coordinated customer communication, appointment coordination, and CRM workflows across GoHighLevel, Zoho, and Flowtrack CRM. Conducted weekly and monthly operational audits and coordinated team tasks through ClickUp.
```

Skills: GoHighLevel, Zoho-CRM, Flowtrack-CRM, ClickUp, Zoho-Webinar, Appointment-Scheduling, Operational-Audits, Team-Coordination

### Sales Executive

Leadz Engine. Aug 2019 - Dec 2020

```text
Handled digital prospect outreach, lead qualification, appointment setting, and structured CRM activity tracking. Created social media advertisements for real estate agents and brokers, and used text messaging to support appointment booking.
```

Skills: Digital-Outreach, Lead-Qualification, Appointment-Setting, CRM, Social-Media, Text-Messaging

### Inside Sales Associate

Kcloud Technologies. Sep 2015 - Feb 2016

```text
Supported inbound and outbound calling, email marketing, CRM maintenance, and prospect communication.
```

Skills: Inbound-Calls, Outbound-Calls, Email-Marketing, CRM, Prospect-Communication

### Data Entry Specialist

hellofood Brasil. Jan 2015 - Aug 2015

```text
Verified and updated database records and restaurant menu information while meeting delivery deadlines.
```

Skills: Data-Entry, Database-Management, Attention-To-Detail

### Project Manager

Digicolex Solutions LLP. Sep 2013 - Aug 2014

```text
Coordinated team deliverables and project planning, and managed communication with clients across China, Europe, the USA, and Australia.
```

Skills: Project-Planning, Team-Coordination, Client-Communication, International-Clients

### Market Research Analyst

Digicolex Solutions LLP. Jul 2013 - Sep 2013

```text
Coordinated market and prospect research, prepared daily reports, and maintained client data in Salesforce, Highrise, and Base.
```

Skills: Market-Research, Salesforce, High-Rise, BASE, Reporting, Data-Management

## Education

### Cambridge School

Matriculation, Commerce

```text
Completed matriculation with a focus on commerce.
```

### Claude Academy

Claude Code 101, AI Automation

```text
Completed training on Claude Code 101.
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### Claude Academy

Claude 101, AI Automation

```text
Completed training on Claude 101.
```

### Coursera

Foundations: Data, Data, Everywhere, Data

```text
Completed the course 'Foundations: Data, Data, Everywhere'.
```

## Tech stack

- Salesforce
- Pipedrive
- ClickUp
- Calendly
- Zoho CRM
- Claude Code
- Claude
- OpenAI

To contact Sk, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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