# Sinenhlahla Madonsela

Sinenhlahla Madonsela is a remote worker on Himalayas, Customer Service Representative at CCI South Africa, based in South Africa.

Source: https://himalayas.app/@sinenhlahlamadonsela

```text
I deliver efficient live chat support and resolve customer issues in high-volume environments.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 180k-300k ZAR |
| Job categories | Customer Service |
| Skills | Live Chat, Written Communication, Customer Service, Problem Solving, Microsoft 365, CRM Systems, Multitasking, Complaint Resolution, Typing, Data Entry, Digital Customer Support |

## What I'm looking for

```text
I'm looking for a customer support role where I can use live chat, CRM, complaint resolution, and written communication skills in a fast-paced, target-driven environment.
```

## About

```text
I'm currently supporting customers at CCI South Africa through live chat and digital channels, managing multiple enquiries while maintaining accuracy and professionalism.

I resolve issues and complaints by identifying customer needs and providing effective solutions. I document interactions and manage customer information using CRM and internal systems.

I've worked in a fast-paced, high-volume environment where I meet quality, productivity, and customer service targets.

With a Diploma in Tourism Management, I bring strong written communication, problem-solving, multitasking, typing, and data-entry skills to customer support work.
```

## Experience

### Customer Service Representative (current)

CCI South Africa. Apr 2024 - Present

```text
Provide professional and efficient customer support through live chat and digital channels. Handle multiple customer enquiries simultaneously while maintaining accuracy and professionalism.
```

Skills: Live-Chat, Written-Communication, Customer-Service, Problem-Solving, Microsoft-365, CRM-Systems, Multitasking, Complaint-Resolution, Data-Entry

## Education

### University of South Africa

Diploma, Tourism Management

```text
Completed a Diploma in Tourism Management in 2024.
```

### Nqabakazulu Comprehensive High School

Matric, General

```text
Completed Matric (Grade 12) in 2019.
```

## Tech stack

- LiveChat
- Intercom
- Microsoft Teams
- Zendesk
- Microsoft Office 365
- Genesys

To contact Sinenhlahla, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Mlungisi Shozi](https://himalayas.app/@mlungisishozi): Inbound Customer Service Agent, CCI South Africa
- [Naledi Mjwara](https://himalayas.app/@naledimjwara): Junior Underwriter, NUTUN CX (AmeriSave Mortgage Corporation)
- [Nonkululeko Nzuza](https://himalayas.app/@nonkululekonzuza): Customer Service Representative, NutunCX
- [Zazi Ngidi](https://himalayas.app/@zazingidi): Customer Service Representative, Nutun
- [Monita Martin](https://himalayas.app/@monitamartin): Customer Service Support Agent, RCS Group
- [Sizakele Gumede](https://himalayas.app/@sizakelegumede): Agent Support Officer, Concentrix
- [Smangele Ngcebengu](https://himalayas.app/@smangelengcebengu): Customer Service Representative, CCI
- [Mthunzi Zuma](https://himalayas.app/@mthunzizuma): Customer service agent , Call Centre International
- [Charmain Kokohlabang](https://himalayas.app/@charmainkokohlabang): Customer Service Representative, Teleperformance
- [Joshua Williamson](https://himalayas.app/@joshuawilliamson3): Remote Customer Support Representative, MCI