# Sindy Mendez Sindy Mendez is a remote worker on Himalayas, Analista Financiero at LA SISTEMAS, based in Dominican Republic. Source: https://himalayas.app/@sindymendez ```text Virtual assistant at LA SISTEMAS supporting users with accounting and operational systems and tracking reported issues. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Dominican Republic | | Authorized to work in | Dominican Republic | | Salary expectations | 60k+ USD | | Job categories | Virtual Assistant, Administrative Assistant, Operations Support Specialist | | Skills | Administrative Support, Operational Support, Virtual Assistant, User Support, Customer Service, Issue Tracking, Requirements Management, Email Management, Calendar Management, Meeting Coordination, Information Management, Data Validation, Report Preparation, Revenue Optimization, Revenue Management | ## What I'm looking for ```text I'm interested in remote virtual assistant, administrative assistant, and operations support positions. ``` ## About ```text At LA SISTEMAS, I support users with accounting and operational systems, document reported issues, and follow up on requests. I verify information and coordinate with the technical team as issues are addressed. At SKYhigh Dominicana, I coordinated operational activities related to fares, reservations, ticketing, and flight loading. I supported users with KIU, Amadeus, and ATPCO, and tracked itinerary changes. Across aviation roles at RUTACA Airlines, Europviajes, AWT SA Group, Laser Airlines, and SBA Airlines, I worked on space control, revenue optimization, customer service, and operational reporting. My tools include Microsoft Excel, Outlook, Teams, Word, Google Drive, Google Calendar, KIU System, SABRE, ATPCO, and Amadeus. ``` ## Experience ### Analista Financiero (current) LA SISTEMAS ```text Provide functional support to users in the use of accounting and operational systems and processes. Register, document, and follow up on incidents and requirements reported by users. ``` Skills: Outlook, Microsoft-Teams, Excel, Microsoft-Word, Google-Drive, Google-Calendar, Incident-Management, User-Support ### Encargado de Revenue SKYhigh Dominicana. Apr 2023 - May 2025 ```text Coordinated operational activities related to fares, reservations, ticketing, and flight loading. Provided support to users and teams in the use of KIU, Amadeus, and ATPCO. ``` Skills: KIU, Amadeus, ATPCO, Revenue-Management, Reservations, Ticketing, User-Support ### Jefe de Control de Espacio RUTACA Airlines. Sep 2022 - Apr 2023 ```text Led and organized the activities of the space control team. Prepared statistical reports and monitored occupancy and performance indicators. ``` Skills: Space-Control, Team-Leadership, Statistical-Reporting, Inventory-Management, Excel ### Agente de Ventas Europviajes. Jun 2022 - Feb 2023 ```text Attended customer inquiries and advised on travel options based on needs and budget. Managed bookings for tickets, tour packages, and complementary services. ``` Skills: Customer-Service, Sales, Reservations, Travel-Consulting, Post-sales-Support ### Supervisora de Control de Espacio AWT SA Group. Nov 2019 - Mar 2022 ```text Coordinated operational processes and space control activities. Organized and analyzed reservation, occupancy, and flight information to prepare reports. ``` Skills: Space-Control, Data-Analysis, Reporting, Inventory-Management, Excel ### Analista de Optimización de Ingresos AWT SA Group. Nov 2019 - Mar 2022 ```text Coordinated operational processes and space control activities. Organized and analyzed reservation, occupancy, and flight information to prepare reports. ``` Skills: Revenue-Optimization, Data-Analysis, Reporting, Inventory-Management, Excel ### Agente de Control de Espacios Laser Airlines. Feb 2018 - Oct 2019 ```text Managed and verified inventory and flight information in internal systems. Prepared reports on operated and no-show flights and reviewed lists to maintain data consistency. ``` Skills: Space-Control, Data-Analysis, Reporting, Inventory-Management, Excel ### Analista de Optimización de Ingresos Laser Airlines. Feb 2018 - Oct 2019 ```text Managed and verified inventory and flight information in internal systems. Prepared reports on operated and no-show flights and reviewed lists to maintain data consistency. ``` Skills: Revenue-Optimization, Data-Analysis, Reporting, Inventory-Management, Excel ### Analista Líder de Tarifas y Optimización SBA Airlines. Sep 2015 - Feb 2018 ```text Attended inquiries related to reservations, changes, ticketing, and commercial policies. Analyzed and validated fare information in distribution systems. ``` Skills: Fares-Management, Revenue-Optimization, Reservations, Ticketing, Customer-Service, Sabre, ATPCO ### Agente de Call Center SBA Airlines. Sep 2015 - Feb 2018 ```text Attended inquiries related to reservations, changes, ticketing, and commercial policies. Analyzed and validated fare information in distribution systems. ``` Skills: Customer-Service, Reservations, Ticketing, Call-Center, Sabre, ATPCO ## Education ### Universidad de Palermo Gestión de Revenue, Revenue Management. 2024 - 2024 ```text Completed an online course in Revenue Management. ``` ### ATPCO Fare Manager, Fare Management. 2023 - 2023 ```text Completed the Fare Manager course. ``` ### Universidad José Antonio Páez Diplomado en Recursos Humanos y Desarrollo Gerencial, Human Resources ```text Completed a diploma in Human Resources and Managerial Development. ``` ### Universidad Católica Andrés Bello Marketing Digital y Redes Sociales / Atención al Cliente, Marketing and Customer Service. 2017 - 2017 ```text Completed courses in Digital Marketing and Social Media, and Customer Service. ``` ### Universidad Nacional Experimental Politécnica de la Fuerza Armada Técnico Superior Universitario en Turismo, Tourism ```text Earned a Higher University Technician degree in Tourism. ``` ### Universidad Católica Andrés Bello Economía (incomplete), Economics ```text Completed the third semester of Economics studies. ``` ## Tech stack - Google Drive - Microsoft Teams - Microsoft Excel - Microsoft Word - Microsoft Outlook To contact Sindy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Neury Lara](https://himalayas.app/@neurylara): Support Assistant, UASD Virtual - [Vilmar Mercado](https://himalayas.app/@vilmarmercado): Pricing Analyst / Virtual Admin Assistant, Henriquez & Asociados - [Blossum Within](https://himalayas.app/@blossumwithin): Customer Service & Operations Associate, Airstay - [Luis Soto](https://himalayas.app/@luissoto): Virtual Assistant, Remote Administrative Support - [Israel Emilio](https://himalayas.app/@israelemilio): Representante de Atención al Cliente, AAA Comunicaciones - [Lady Laura Lopez Roca](https://himalayas.app/@ladylauralopezroca): Executive Virtual Assistant to CEO, US Limousine Services - [Jose Francisco Hernandez Gonzalez](https://himalayas.app/@josefranciscohdz): Intake Specialist, Pinder Plotkin - [Sara Pascual Gonzalez](https://himalayas.app/@sarapascualgonzalez): Azafata, ALSA Enatcar - [Masiel Santos](https://himalayas.app/@masielsantos): Customer Service Rep & Virtual Assistant, Arise - [Barbara Diaz](https://himalayas.app/@barbaradiaz): Short Term Rental Host & Guest Support, Private Property Owners