# Simphiwe Mthethwa

Simphiwe Mthethwa is a remote worker on Himalayas, Merchant Development Representative at TIA - MTN, based in South Africa.

Source: https://himalayas.app/@simphiwemthethwa

```text
Research and programme support professional at TIA - MTN, supporting merchant research and development.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 30k+ ZAR |
| Job categories | Social Science Researcher, Program Support Officer, Research Analyst |
| Skills | Social Science Research, Market Research, Customer Research, Data Analysis, Data Interpretation, Research Reporting, Information Synthesis, Qualitative Research, Quantitative Research, Research Ethics, Informed Consent Forms, English–IsiZulu Translation, Language review, Stakeholder Engagement, Needs Analysis |

## What I'm looking for

```text
I’m seeking research-oriented, programme-support, and analytical roles with NGOs, research institutions, consulting firms, universities, development organisations, and remote employers.
```

## About

```text
At TIA - MTN, I support merchant development through stakeholder engagement, market and customer research, and CRM documentation. I also coordinate onboarding and support activities.

My work has included social science research support, English–isiZulu translation and review, procurement administration, and tutoring. I’m seeking research-oriented, programme-support, and analytical roles.
```

## Experience

### Merchant Development Representative (current)

TIA - MTN. Jul 2022 - Present

```text
Support merchant development through stakeholder engagement, needs identification, and relationship management. Conduct market and customer research to identify opportunities and service gaps.
```

Skills: Stakeholder-Engagement, Market-Research, Customer-Research, CRM, Documentation, Reporting, Coordination

### Business Development Representative

Zibuke Africa. Jul 2026 - Oct 2026

```text
Supported business development through stakeholder engagement, needs identification, and relationship management. Conducted market and customer research to identify opportunities and trends.
```

Skills: Stakeholder-Engagement, Market-Research, Customer-Research, Documentation, Reporting, Coordination

### Volunteering AI Translator

Pathway Ink. Jul 2026 - Sep 2026

```text
Provided volunteer translation support between English and isiZulu, ensuring accurate and culturally appropriate language outputs. Reviewed and refined translated material for clarity and consistency.
```

Skills: Translation, Language-review, Bi-lingual, English, Isizulu, Attention-To-Detail, Remote-Collaboration

### Sales Representative

IFA. Jul 2020 - Dec 2021

```text
Engaged clients to understand needs, present information clearly, and support acquisition and retention. Maintained client records and reporting to support planning and performance tracking.
```

Skills: Client-Engagement, Customer-Service, Reporting, Interpersonal-Communication, Customer-Research

### Procurement Intern

KZN Legislature. Jul 2017 - Jul 2020

```text
Supported procurement administration, documentation, and record management in a public-sector environment. Assisted with coordination of procurement processes and compliance documentation.
```

Skills: Procurement, Documentation, Records-Management, Compliance, Coordination, Reporting

### Administration Officer

PAWUSA. Jul 2015 - Jul 2016

```text
Managed administrative processes, documentation, and coordination of office activities. Maintained records and supported reporting for operational planning.
```

Skills: Administration, Documentation, Records-Management, Coordination, Reporting, Confidentiality

### Tutor

University of KwaZulu-Natal. Feb 2009 - Nov 2012

```text
Provided tutoring and educational support, explaining complex social science concepts clearly. Supported learning through information synthesis, structured explanation, and feedback.
```

Skills: Tutoring, Educational-Support, Information-Synthesis, Analytical-Thinking, Written-Communication

## Education

### University of KwaZulu-Natal

Bachelor of Social Science, Philosophy, Psychology and Ethics

```text
Bachelor of Social Science degree with majors in Philosophy, Psychology, and Ethics, graduated in July 2012.
```

## Tech stack

- Microsoft Excel
- Zapier
- Canva
- SAP
- Microsoft Word

To contact Simphiwe, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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