# Sikander Yadav

Sikander Yadav is a remote worker on Himalayas, Customer Support Executive at ienergizer, based in India.

Source: https://himalayas.app/@sikanderyadav

```text
Customer Support Executive at ienergizer supporting enterprise PRI and Lease Line customers and resolving technical queries on first contact.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Customer Support Executive |
| Skills | Customer Support, Enterprise Customer Support, Technical Troubleshooting, Escalation Management, Inbound Support, Outbound Support, Email Support, First Call Resolution, T1 PRI, Lease Line, Breakdown Services, Case Tracking, Customer Interaction Records, Excel |

## About

```text
At ienergizer, I support enterprise customers with PRI and Lease Line connections. I troubleshoot issues, resolve queries on first contact, and coordinate with the senior technical team when a request needs follow-up.

At Cogent E-Services, I handled Eicher breakdown-assistance calls and Haier email and escalation support. I tracked cases in Excel, worked with service partners and field engineers, and received Best Performer of the Month twice at ienergizer.
```

## Experience

### Customer Support Executive (current)

ienergizer. Dec 2024 - Present

```text
Provide enterprise support for PRI and Lease Line connections, handling technical issues and coordinating with senior technical teams. Awarded Best Performer of the Month twice.
```

Skills: Enterprise-Support, Troubleshooting, Client-Communication, Technical-Requests, Record-keeping

### Customer Support Executive

Cogent E-Services. Feb 2022 - Nov 2024

```text
Handled inbound calls for Eicher on-road service and managed email and escalation support for Haier. Achieved high first-call resolution and customer satisfaction scores.
```

Skills: Excel, Inbound-Calls, Email-Support, Escalation-Handling, Troubleshooting, Customer-Satisfaction, First-Call-Resolution

## Education

### B.P.S.B.V, NAND NAGRI

12th – Arts (CBSE Board), Arts

```text
Completed 12th grade in Arts under the CBSE board in June 2020.
```

### B.P.S.B.V, NAND NAGRI

10th (CBSE Board), General

```text
Completed 10th grade under the CBSE board in May 2018.
```

## Tech stack

- Microsoft Excel

To contact Sikander, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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