# siddappaji sid

siddappaji sid is a remote worker on Himalayas, Lead Administrator – Network Voice at Wipro Limited, based in India.

Source: https://himalayas.app/@siddappajisid

```text
Lead Administrator at WIPRO LIMITED leading an 8-engineer voice support team across Cisco Unified Communications and contact center technologies.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1033k+ INR |
| Job categories | Communication And Collaboration Engineer, Voice Engineer, Collaboration Engineer, Network Administrator |
| Skills | Cisco Unified Communications Manager (CUCM), IP Telephony, Cisco Expressways, Cisco IM And Presence (Jabber), Cisco Unity Connection, Cisco UCCE, PCCE, Aspect Contact Centre, Avaya Aura, HiPath, OpenScape, Cisco Voice Gateways, IP phones, Major Incident Management, ITIL Incident Management |

## About

```text
At WIPRO LIMITED, I serve as Domain Lead for a customer account, directing L1, L2 and L3 voice support with a team of 8 engineers. I lead major incident response, maintain technical SOPs and guide change impact and risk analysis.

Earlier at WIPRO LIMITED, I provided L3 support for GSMC Voice Infrastructure and supported a data-center migration of the Aspect Contact Center. My work has also included Cisco CUCM, Expressway, IM & Presence, Avaya, Siemens and voice gateway support, along with production troubleshooting and SQL/MySQL reporting.
```

## Experience

### Lead Administrator – Network Voice (current)

[Wipro Limited](https://himalayas.app/companies/wipro-limited). Mar 2025 - Present

```text
Serve as Domain Lead for a dedicated customer account, leading a team of 8 engineers and providing oversight across L1, L2 and L3 support. Own technical direction, workload alignment, and service delivery, while coaching engineers and managing major incidents.
```

Skills: Cisco-Unified-Communications-Manager-(CUCM), Cisco-IM-And-Presence-(Jabber), Cisco-Expressways, Cisco-Grandstream, IP-Telephony, VoIP, Major-Incident-Management, ITIL, Technical-Leadership, Team-Management, Customer-Management, SOP-Development, Risk-Analysis, Change-Management

### System Engineer – L3

[Wipro Limited](https://himalayas.app/companies/wipro-limited). Jul 2021 - Feb 2025

```text
Provided L3 support for GSMC Voice Infrastructure, handling customer issues, advanced troubleshooting, and root-cause analysis. Supported Aspect Contact Center versions 7.3 SP3 and 7.4 SP1, including production incidents and application-level troubleshooting.
```

Skills: Aspect-Contact-Centre, IVR, M3-Designer, Replication, Troubleshooting, Root-Cause-Analysis, UCC, URM, RTR, Call-Recording, SQL

### Administrator – L2

[Wipro Limited](https://himalayas.app/companies/wipro-limited). Nov 2018 - Jun 2021

```text
Provided L2 support for GSMC Voice Infrastructure, handling incidents, service requests, changes, problems, and technical troubleshooting. Supported Cisco CUCM, Avaya CM, Nortel CM, RightFax, Proteus billing, and Myna Recorder platforms.
```

Skills: Cisco-Unified-Communications-Manager-(CUCM), Avaya-Aura-CM, Nortel-BCM, RightFax, Proteus, Myna-Recorder, Cisco-IM-And-Presence-(Jabber), Unity-and-Presence, Cisco-Voice-Gateways, Cisco-Jabber, IP-phones, Extension-Mobility, BAT-Reports, Voicemail, Hunt-Group, Route-Patterns, Partitioning, CSS, UDP, Troubleshooting

### Administrator – L1

[Wipro Limited](https://himalayas.app/companies/wipro-limited). Jun 2015 - Oct 2018

```text
Provided L1 support for GSMC Voice Infrastructure, progressing through multiple voice and collaboration technologies. Performed health checks on voice gateways and other Cisco devices, and configured IP phones, Hunt Pilots, and Calling Search Spaces in CUCM.
```

Skills: Cisco-Unified-Communications-Manager-(CUCM), IP-phones, Hunt-Pilots, Calling-Search-Spaces, Partitioning, Device-Pools, Translation-Patterns, Avaya-S8800, S8300-Server, Gulfstream-G650, G450, Avaya-Aura-CM, Language-Server-Protocol-(LSP), ESS, SMGR, COS, COR, FAC, HiPath, OpenScape, SQL, MySQL, Troubleshooting

## Education

### VIT University

MTech, Information Technology. Grade: CGPA 8.08

```text
Completed MTech in Information Technology from VIT University, Vellore in 2019 with a CGPA of 8.08.
```

### St. Philomena’s Degree College

B.Sc.. Grade: 69.43%

```text
Completed B.Sc. from St. Philomena’s Degree College, Mysore in 2015 with 69.43%.
```

### D. B. Bhumanaiah’s PU College

PUC. Grade: 70%

```text
Completed PUC from D. B. Bhumanaiah’s PU College, Mysore in 2012 with 70%.
```

### St. Philomena’s High School

SSLC. Grade: 64.96%

```text
Completed SSLC from St. Philomena’s High School, Mysore in 2010 with 64.96%.
```

## Tech stack

- MySQL
- Wireshark
- Cisco Unity Connection
- Amazon Web Services (AWS)
- SQL

To contact siddappaji, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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