# Sibulele Dwakaza

Sibulele Dwakaza is a remote worker on Himalayas, Customer Service Agent at Teleperformance, based in South Africa.

Source: https://himalayas.app/@sibuleledwakaza

```text
I provide remote administrative support, accurate data entry, and customer service.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | South Africa |
| Authorized to work in | South Africa |
| Job categories | Virtual Assistant, Administrative Assistant, Data Entry Clerk, Administrative Support Specialist |
| Skills | Virtual Assistant, Administrative Support, Data Entry, Data Management, Records Management, Online Research, Digital File Management, Customer Support, CRM, Salesforce, Microsoft Office, Email Communication, Written Communication, Task Management, Attention To Detail, Information Management, Document Handling, Customer Service |
| LinkedIn | https://linkedin.com/in/sibuleledwakaza |
| GitHub | https://github.com/sibuleledwakaza |

## What I'm looking for

```text
I'm looking for a remote Virtual Assistant, Administrative Assistant, Data Entry, or Administrative Support opportunity where I can provide organised, accurate support, manage information, and contribute to efficient day-to-day operations.
```

## About

```text
I've supported customers at Teleperformance using CRM systems and Salesforce to update records, document interactions, and meet service standards. I handle sensitive information professionally while delivering accurate, responsive support.

My work with a local library and VA Connect included data entry, online research, digital file management, documentation, and day-to-day administrative support. I'm seeking a remote opportunity where I can keep information organised and help teams work efficiently.
```

## Experience

### Customer Service Agent (current)

[Teleperformance](https://himalayas.app/companies/tp). Mar 2026 - Present

```text
Provide professional customer support while following procedures and service standards. Use CRM systems and Salesforce to access, update and document customer information.
```

Skills: CRM, Salesforce, Customer-Support, Data-Entry, Documentation, Communication-Skills

### Administrative Assistant

Local Library. Mar 2023 - Jan 2025

```text
Provided administrative and front-desk support to visitors and staff. Captured, organised and maintained records, files and information accurately.
```

Skills: Administrative-Support, Data-Entry, Records-Management, Computer-Systems, Documentation

### Virtual Assistant

VA Connect. Jan 2022 - Jan 2023

```text
Provided virtual administrative support, including data entry, online research and information management. Supported digital communication and maintained organised information and task records.
```

Skills: Virtual-Assistant, Data-Entry, Online-Research, Information-Management, Digital-Communication, Task-Management

### Call Centre Agent

Webhelp

```text
Handled customer queries and resolved concerns while following procedures and service standards. Captured customer information accurately and worked toward performance targets.
```

Skills: Customer-Support, Data-Entry, Communication-Skills, Problem-Solving

### Cashier

Steers

```text
Processed customer transactions accurately and provided professional customer service.
```

Skills: Customer-Service, Transaction-Processing, Accuracy

## Education

### Spes Bona High School

National Senior Certificate, General

```text
Completed National Senior Certificate (Matric) in 2017.
```

### ALX

Virtual Assistant Certificate, Virtual Assistance

```text
Earned a Virtual Assistant Certificate from ALX.
```

### Ululo Empowerment Technology

Computer Literacy Certificate, Computer Literacy

```text
Earned a Computer Literacy Certificate from Ululo Empowerment Technology.
```

### Cursa

Web Development for Beginners, Web Development

```text
Completed Web Development for Beginners course in 2023.
```

## Tech stack

- Salesforce

To contact Sibulele, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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