# Sibel Kalem

Sibel Kalem is a remote worker on Himalayas, Ward Clerk at Northern Health, based in Germany.

Source: https://himalayas.app/@sibelkalem

```text
Customer service professional at Northern Health and Watergardens who supported patient admissions and resolved customer issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Germany |
| Authorized to work in | Australia, Germany |
| Salary expectations | 50k+ EUR |
| Job categories | Concierge, Ward Clerk |
| Skills | Customer Service, Complaint Resolution, Reception, Administrative Support, Patient Admissions, Discharge Processing, Patient Registration, Patient Records Management, Transport Coordination, Market Research, Gift Card Coupon Processing, Cash Handling, Incident Reporting, Lost And Found, Microsoft Word |

## What I'm looking for

```text
I want to continue following my passion, make a difference day by day, and focus on personal and professional growth.
```

## About

```text
At Northern Health, I maintained patient and ward information in i.PM and completed admission and discharge paperwork. I also coordinated transport and prepared records for patient transfers.

At Watergardens, managed by QIC Global Real Estate, I supported concierge operations through reception, administrative work, complaints resolution and gift card processing.

I participated in marketing research strategies and presented results, and assisted with promotional communications. I also worked with the retail team to identify customer-experience problems, including improving accessibility for patrons with disabilities.

At Woolworths Watergardens South, I provided customer service, handled complaints and managed the mailbox. I’m looking to continue following my passion and make a difference day by day while focusing on personal and professional growth.
```

## Experience

### Ward Clerk

Northern Health. Jan 2022 - Jun 2025

```text
Managed patient admissions, maintained the i.PM system, coordinated transport services, and prepared healthcare records for transfers and discharges.
```

Skills: Patient-Admissions, IPM, Data-Entry, Coordination, Healthcare-Administration

### Concierge Officer

QIC Global Real Estate. Nov 2021 - Jun 2025

```text
Provided consistent customer service and administrative support at Watergardens, handling reception, complaints, gift card processing, and marketing assistance. Liaised with stakeholders and supported security with incident reporting and after-hours communications.
```

Skills: Customer-Service, Reception, Administration, Marketing-Support, Complaint-Resolution, Gift-Card-Coupon-Processing, Cash-Handling, Incident-Reporting, Stakeholder-Liaison, Inbox-Management, Microsoft-Word, Excel, PowerPoint, Outlook

### Cleaner

Assetlink Integrated Services. Jan 2018 - Jun 2025

```text
Performed supervising and detail cleaning of amenities at Watergardens.
```

Skills: Cleaning, Supervision

### Customer Service Representative

Woolworths. Jul 2012 - May 2017

```text
Delivered excellent customer service in a fast-paced environment, handled complaints, performed supervisor duties, and managed mailbox and ad-hoc tasks.
```

Skills: Customer-Service, Complaint-Resolution, Supervision, Mailbox-Management

## Education

### Victoria University

Advanced Diploma, Legal Practice

```text
Advanced Diploma of Legal Practice from Victoria University.
```

### Victoria University

Diploma, Business Management

```text
Diploma in Business Management from Victoria University.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Sibel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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