# Shruti Tomar

Shruti Tomar is a remote worker on Himalayas, Inside Sales Manager at Synapmed, based in India.

Source: https://himalayas.app/@shrutitomar

```text
Inside Sales Manager at Synapmed building healthcare SaaS sales processes, qualification frameworks, and scalable playbooks.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 2507k+ INR |
| Job categories | Inside Sales Manager, Customer Success Manager |
| Skills | Inside Sales, Pipeline Generation, Lead Qualification, Sales Process Design, Sales Playbook Design, CRM Administration, CRM Optimization, Customer Onboarding, Customer Retention, Customer Health and Risk Identification, Salesforce, HubSpot, Cognism, Workflow Integration, SaaS |
| LinkedIn | https://linkedin.com/in/shruti-tomar-6862b11b4 |

## About

```text
At Synapmed, I’m building the end-to-end sales and qualification process for a healthcare and medical SaaS product. I’m developing outreach cadence, qualification frameworks, and handoff criteria from the ground up.

I also design playbooks and workflows intended to support future team scaling and consistent process adoption. Through discovery conversations across target markets, I feed structured customer insight into process design.

At Emerald Technology, I improved lead-to-opportunity conversion by 28% through CRM optimisation and segmentation redesign. I integrated Cognism with HubSpot workflows and standardised outbound handoffs across US, UK, and EMEA markets.

At Indipaisa Payment Services Ltd, I supported merchants adopting an early-stage POS and payments product, addressed friction points, and engaged at-risk users. Earlier, I delivered outbound engagement and lead qualification across insurance, travel and hospitality, and B2B services.
```

## Experience

### Inside Sales Manager (current)

Synapmed. Apr 2026 - Present

```text
Building the end-to-end sales and qualification process for a healthcare/medical SaaS product at an early-stage company, including outreach cadence, qualification framework, and handoff criteria. Designing playbooks and workflows to support future team scaling and consistent process adoption.
```

Skills: Sales-Process-Design, Qualification-Frameworks, Outreach-Cadences, Playbook-Design, Workflow-Design, Discovery-Conversations, Customer-Insights

### Assistant Manager, Inside Sales

UNIDOR. Oct 2025 - Mar 2026

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Supported global SaaS-based EOR customers across US, UK, EMEA, and APAC through research-led discovery, understanding hiring plans, compliance challenges, and expansion needs. Collaborated cross-functionally to support onboarding continuity and managed a qualified pipeline against international targets.
```

Skills: Research-Led-Discovery, Pipeline-Management, Cross-Functional-Collaboration, Stakeholder-Management, Data-Quality

### Assistant Manager, Inside Sales

Emerald Technology. Aug 2023 - Sep 2025

```text
Promoted within 12 months for consistent pipeline contribution and process/leadership impact. Improved lead-to-opportunity conversion by 28% through CRM optimisation and segmentation strategy redesign, and integrated Cognism with HubSpot workflows.
```

Skills: CRM-Optimization, Segmentation-Strategy, HubSpot, Cognism, Outbound-Sales, Lead-Qualification, Mentorship, Playbook-Development

### Customer Success Account Manager

Indipaisa Payment Services Ltd. Aug 2022 - Jul 2023

```text
Managed relationships with a portfolio of merchants for an early-stage POS and payments product, acting as primary point of contact for day-to-day issues. Supported customers through early product adoption, identified churn risks, and channeled structured feedback to improve usability.
```

Skills: Customer-Relationship-Management, Onboarding, Churn-Risk-Management, Feedback-Loops, Product-Adoption

### Inside Sales & Client Engagement

Prior Experience. Jan 2018 - Dec 2022

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Delivered outbound engagement and lead qualification across insurance, travel & hospitality, and B2B service sectors. Consistently met activity and conversion targets in high-volume, process-driven environments.
```

Skills: Outbound-Outreach, Lead-Qualification, Follow-Up-Discipline, Consultative-Communication

## Education

### Bachelor of Education

Bachelor of Education, Education

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Completed a Bachelor of Education in 2022.
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### Bachelor of Arts

Bachelor of Arts, English Literature

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Completed a Bachelor of Arts in English Literature in 2020.
```

## Tech stack

- Salesforce
- HubSpot
- Cognism

To contact Shruti, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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