# Shrey Gupta

Shrey Gupta is a remote worker on Himalayas, Analyst Data & Infrastructure Operations at HCLTech, based in India.

Source: https://himalayas.app/@shreygupta1

```text
IT Operations Analyst at HCLTech who automated health-check reporting and cut manual preparation time by 70%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 500k-600k INR |
| Job categories | IT Operations Analyst, Incident Manager, Service Operations Analyst |
| Skills | IT Operations, Incident Management, Service Operations, IT Service Management, SLA OLA Adherence, Incident Triage, Problem Management, Root Cause Analysis, Infrastructure Monitoring, Operational Reporting, Report Automation, KPI Reporting, Server Health Monitoring, Monitoring And Alerting, Application Performance Monitoring |
| LinkedIn | https://linkedin.com/in/shreyanshgupta0512 |

## About

```text
At HCLTech, I monitor backend infrastructure, applications, and alerts across production servers, and handle P1, P2, and P3 incidents through ServiceNow. I triage alerts, coordinate with resolver teams, and maintain incident records while meeting SLA/OLA requirements.

I developed an automated health-check reporting pipeline using Python, SQL, and structured data processing. It standardized infrastructure data and reduced manual report preparation time by 70%.

I also built an incident trend dashboard with Power BI and Advanced Excel to track incident volumes, SLA adherence, and recurring patterns. My analysis identified three root-cause clusters that informed process improvements across the Command Centre team.
```

## Experience

### Analyst Data & Infrastructure Operations (current)

[HCLTech](https://himalayas.app/companies/hcltech). Nov 2024 - Present

```text
Monitored backend infrastructure and applications using AppDynamics and MoogSoft, handling P1/P2/P3 incidents via ServiceNow with zero missed SLA targets. Coordinated with resolver teams, maintained incident documentation, and prepared operational reports using Excel, SQL, and Power BI.
```

Skills: ServiceNow, AppDynamics, Moogsoft, Excel, SQL, Power-BI, Python, Incident-Management, SLA-OLA-Adherence, Root-Cause-Analysis, Report-Automation

## Education

### Kanpur Institute of Technology

Bachelor of Computer Applications, Computer Science & IT. 2021 - 2024. Grade: CGPA 8.0

```text
Bachelor of Computer Applications (BCA) with a focus on Computer Science & IT, achieving a CGPA of 8.0.
```

## Tech stack

- Microsoft Azure
- Jenkins
- Pandas
- MySQL
- Microsoft Teams
- Python
- AppDynamics
- Google Workspace
- SQL
- ServiceNow
- Power BI

To contact Shrey, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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