# shreya User

shreya User is a remote worker on Himalayas, UX Researcher at ButcherBox, based in United States.

Source: https://himalayas.app/@shreyauser35

```text
UX researcher at ButcherBox who helped redesign its homepage, more than doubling new-order conversion.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 140k+ USD |
| Job categories | UX Researcher |
| Skills | UX Research, Generative Research, Evaluative Research, Foundational Research, Ethnographic Research, Usability Testing, In Depth Interviews, Survey, Interceptors, Card Sorting, Information Architecture, Heuristic Evaluation, Competitive Analysis, Co Creation Workshops, Research Operations |
| LinkedIn | https://linkedin.com/in/shreyagarg21 |

## About

```text
At ButcherBox, I lead end-to-end research across web, iOS, and Android. My research behind a homepage redesign helped raise new-order conversion from 2.19% to 5.40%.

I analyzed sign-up behavior and co-designed fixes with product and design that lifted first-session conversion by 26%. I also created a shared Jira insights repository that helped product, marketing, and customer support identify and resolve priority issues 40% faster.

To make research more useful across the company, I launched a customer immersion program tied to company OKRs and created a UXR Processes Toolkit for four product squads. I also built an internal AI transcript-analysis tool that cut research turnaround from six days to four.

At Peepal Design, I led more than 25 research projects for clients including Google and Amazon. Earlier, at Ernst & Young and Pensaar Design, I evaluated digital platforms and conducted research that informed usability improvements and early product direction.
```

## Experience

### UX Researcher (current)

[ButcherBox](https://himalayas.app/companies/butcherbox). May 2025 - Present

```text
Owns research end to end across web, iOS, and Android, including study design, recruitment, moderation, surveys, analysis, and synthesis. Led research for a homepage redesign that raised new-order conversion from 2.19% to 5.40% and built a shared insights repository that cut issue resolution time by 40%.
```

Skills: User-Research, Usability-Testing, Survey, Interviewing, Card-Sorting, Information-Architecture, Qualtrics, User-Testing, Jira, Transcript-Analysis, Research-Operations

### UX Intern

[Ernst & Young (EY)](https://himalayas.app/companies/ey). Jun 2024 - Aug 2024

```text
Audited a top UK bank's digital platforms through heuristic evaluation, surfacing 15+ usability issues and reducing task completion time by 25%. Benchmarked the client against 5 major financial institutions and turned research findings into design requirements for iterative sprints.
```

Skills: Heuristic-Evaluation, Competitive-Analysis, UX-Research, Requirements, Stakeholder-Management

### UX Researcher

Peepal Design. Feb 2021 - Jul 2023

```text
Led 25+ foundational, usability, and ethnographic studies for clients including Google and Amazon, producing strategic frameworks for product direction. Uncovered behavioral barriers for Google India's New to Internet users and facilitated co-creation workshops with senior stakeholders.
```

Skills: Foundational-Research, Usability-Testing, Ethnographic-Research, Qualitative-Research, Co-Creation-Workshops, Stakeholder-Management

### UX Researcher

Pensaar Design. Oct 2020 - Feb 2021

```text
Ran foundational qualitative studies for insurance, media, and cybersecurity clients, delivering user insights that shaped early product direction. Designed and facilitated a design-thinking summit for corporate professionals.
```

Skills: Qualitative-Research, Foundational-Research, Design-Thinking, Facilitation

## Education

### Massachusetts College of Art and Design

Master of Design, Design Innovation. 2023 - 2025. Grade: 4.0/4.0

```text
Master of Design in Design Innovation (STEM) with a GPA of 4.0/4.0.
```

### Srishti Institute of Art, Design and Technology

Bachelor of Design, Service Design. 2016 - 2020. Grade: 8.8/10

```text
Bachelor of Design in Service Design with a CGPA of 8.8/10.
```

## Tech stack

- Jira
- UserTesting
- Qualtrics

To contact shreya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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