# Shreya Kurup

Shreya Kurup is a remote worker on Himalayas, Senior Verification Specialist at Sterling / First Advantage, based in India.

Source: https://himalayas.app/@shreyakurup

```text
Senior Verification Specialist at Sterling / First Advantage handling employment and education checks across the UK, US and Canada.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 24k+ GBP |
| Job categories | Verification Specialist, Client Services Associate, Customer Service, Backend Operations Specialist |
| Skills | Background Screening, Employment Verification, Education Verification, Document Review, Discrepancy Identification, Queue Management, Case Coordination, Case Documentation, Client Inquiries, Expediting, Privacy Compliance, Process Compliance, SOP Adherence, Verification Portals, Excel |

## What I'm looking for

```text
I aim to contribute to high-quality, compliant and timely verification operations.
```

## About

```text
At Sterling / First Advantage, I handle employment and education verification cases across the UK, US and Canada, following client-specific instructions and internal procedures. I review documents and case details, record findings, and manage queues and follow-ups.

I respond to status, update and expedite requests, and maintain case notes and supporting documentation for clear case progression. I also apply privacy and process-compliance requirements when handling sensitive personal information.

I support new joiners after they transition to the floor by answering process questions and sharing practical guidance. Previously, at Accurate Background, I managed client queries about verification status and coordinated with internal teams on updates.
```

## Experience

### Senior Verification Specialist (current)

Sterling / First Advantage. Jun 2024 - Present

```text
Handles employment and education verification cases across UK, US and Canada, following client-specific instructions and internal procedures. Manages verification queues, pending cases, and follow-ups, while maintaining accurate case notes and supporting new joiners.
```

Skills: Background-Screening, Employment-Verification, Education-Verification, Document-Review, Discrepancy-Identification, Case-Management, Queue-Management, Follow-up-Coordination, Quality-and-Compliance, Privacy, Confidentiality, Case-Documentation, Stakeholder-Communication, Expediting, SOP-Adherence, Excel, Microsoft-Word, Outlook, Verification-Portals, Salesforce, Citrix, PDF-Review-Tools

### Client Service Associate 2

Accurate Background. Mar 2023 - Jan 2024

```text
Managed client queries regarding verification case status, updates, and expedite requests. Coordinated with internal teams to obtain updates and maintained accurate case records using internal systems and Salesforce.
```

Skills: Client-Services, Case-Management, Salesforce, Communication-Skills, Documentation, Expediting

### Customer Service Representative – Banking Support

Concentrix (JPMorgan Chase process). Jul 2022 - Jan 2023

```text
Handled inbound calls for a US banking support process, completing customer authentication steps and documenting interactions accurately. Built strong communication and customer handling skills.
```

Skills: Customer-Service, Banking-Support, Call-Handling, Communication-Skills, Documentation, Security-Compliance

### Associate – Backend Operations

[Wipro](https://himalayas.app/companies/wipro-limited). Jul 2021 - Jul 2022

```text
Completed backend processing tasks, including identifying and removing duplicate records. Used Citrix-based tools and followed standard operating procedures to process assigned cases.
```

Skills: Backend-Operations, Data-Processing, Citrix, SOP-Adherence, Records-Management

## Education

### CHM College

Higher Secondary Certificate, Arts. 2014 - 2016

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Completed Higher Secondary Certificate in Arts from CHM College from 2014 to 2016.
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### Fr. Agnel Multipurpose School

Secondary School Certificate. 2014 - 2014

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Completed Secondary School Certificate from Fr. Agnel Multipurpose School in 2014.
```

### Google Skillshop

Fundamentals of Digital Marketing, Digital Marketing

```text
Completed the Fundamentals of Digital Marketing certification from Google Skillshop.
```

## Tech stack

- Salesforce
- Microsoft Excel
- Citrix
- Microsoft Word
- Microsoft Outlook

To contact Shreya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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