# Shradha Tiwary

Shradha Tiwary is a remote worker on Himalayas, Business Analytics & Operations Associate Intern at Ementora, based in India.

Source: https://himalayas.app/@shradhatiwary

```text
Business analytics associate at Ementora, applying SQL and Power BI to live projects after cutting Amazon repeat escalations by 35%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 6488k+ INR |
| Job categories | Business Analyst, Marketing Analyst |
| Skills | Business Analysis, Root Cause Analysis, KPI Tracking, Dashboard Creation, Requirements Gathering, Process documentation, Customer Retention, Churn Analysis, User Research, Competitive Analysis, Data Storytelling, Digital Branding, Social Media Management, Public Relations, SQL |
| LinkedIn | https://linkedin.com/in/shradha-tiwary-19a1111b6 |

## What I'm looking for

```text
I’m seeking Business Analyst and Marketing roles that turn data and customer insight into growth.
```

## About

```text
At Amazon Development Centre, I analyzed delivery partner queries and identified three leading escalation patterns. My recommendations reduced repeat escalations by 35% and improved SLA compliance from 92% to 97%.

I also managed escalated cases and built compliance reports and KPI dashboards, helping leadership identify efficiency gaps. At Ementora, I contribute to live business analytics, marketing, digital branding, and operations projects.

In my projects, I designed a Power BI dashboard for Netflix user engagement and retention, and researched customer pain points for a Swiggy food delivery case study. I’m pursuing an MBA in Business Analytics at Amity University, Noida, and use SQL, Power BI, and Advanced Excel in my work.
```

## Experience

### Business Analytics & Operations Associate Intern (current)

Ementora. Aug 2026 - Present

```text
Contributes to live projects across business analytics, marketing, digital branding, PR, social media management, and operations in a hybrid setup. Delivers assignments to deadlines with daily progress reporting and represents Ementora as Campus Ambassador at Amity University.
```

Skills: Business-Analytics, Marketing, Digital-Branding, PR, Social-Media-Management, Operations, Reporting

### SDS Associate - North America

[Amazon Development Centre](https://himalayas.app/companies/amazon). Sep 2024 - Apr 2025

```text
Analyzed 500+ delivery partner queries using root-cause analysis, identifying top escalation patterns and recommending process changes that reduced repeat escalations by 35% and improved SLA compliance from 92% to 97%. Managed 200+ escalated cases with zero compliance breaches and 100% SLA compliance, resolving 95+ high-conflict escalations with a 4.8/5 satisfaction rating. Built 15+ compliance re
```

Skills: Root-Cause-Analysis, KPI-Dashboards, SLA-Compliance, Escalation-Management, Reporting, Data-Analysis

## Education

### Amity University

Master of Business Administration, Business Analytics. 2025 - Present

```text
Pursuing an MBA in Business Analytics, expected to graduate in July 2027.
```

### Amity University

Master of Arts, English Literature. 2021 - 2024

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Completed a Master of Arts in English Literature from 2021 to 2024.
```

### Microsoft

Microsoft Excel – Advanced, Microsoft Excel

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Completed certification in Microsoft Excel – Advanced.
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### Microsoft

Microsoft Copilot, Microsoft Copilot

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Completed certification in Microsoft Copilot.
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### Microsoft

AI Tools and Chat GPT, AI Tools and Chat GPT

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Completed certification in AI Tools and Chat GPT.
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### University of Calcutta

Bachelor of Arts Honors, English. 2019 - 2021

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Completed a Bachelor of Arts Honors in English from 2019 to 2021.
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### Microsoft

People Analytics, People Analytics

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Completed certification in People Analytics.
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### Microsoft

Business Intelligence using Power BI, Business Intelligence using Power BI

```text
Completed certification in Business Intelligence using Power BI.
```

## Tech stack

- Figma
- Slack
- Microsoft Teams
- Jira
- Microsoft Excel
- Miro
- SQL
- ChatGPT
- Power BI

To contact Shradha, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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