# Shivaprasad Kp Shivaprasad Kp is a remote worker on Himalayas, Lead Product Analyst / Hybrid Product Owner at Photon Infotech, based in United States. Source: https://himalayas.app/@shivaprasadkp ```text I deliver enterprise AI, SaaS, and API implementations that accelerate adoption. ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | United States | | Authorized to work in | United States | | Job categories | Implementation Engineer, Product Owner, Product Analyst, Solutions Architect, Business Analyst | | Skills | AI Solutions Delivery, Intent Training, Natural Language Processing, Chatbot Deployment, User Acceptance Testing, Go Live Support, SaaS Implementation, REST APIs, SOAP, Postman, Webhooks, Data Mapping, JSON, XML, ETL, System Integration, ServiceNow, Salesforce, Zendesk, Jira, Freshdesk, SAP, Workday, Oracle Fusion, Product Ownership, Agile, Backlog Refinement, User Stories, Sprint Planning, Release Management, Wireframing, Figma, Business Process Automation, SAML, SSO, Java, SQL Server, SQL, ERP Integration, Dialogue Flow Optimization, Customer Training, Functional Requirements, Stored Procedures | ## What I'm looking for ```text I'm looking to lead enterprise AI and SaaS implementations, partnering with engineering and business teams to deliver API integrations, automation, smooth go-lives, and strong product adoption. ``` ## About ```text I've led enterprise AI and SaaS implementations for Aisera, Photon Infotech, Ivalua, FM:Systems, and Apex Analytix. My work connects technical engineering teams, business stakeholders, and client teams through complex go-live cycles. At Aisera, I delivered eight enterprise AI chatbot implementations end-to-end, automating up to 65% of L1 support tickets. I trained NLP intent models and optimized dialogue flows, reducing customer support response times by 40%. At Photon Infotech, I manage the backlog and release cycles for a Java-based API platform processing more than $3B in financial transactions. I also oversee third-party API integrations, SAML/SSO workflows, UAT, and post-launch issue triage. Across SaaS delivery roles, I've implemented procurement, workplace management, and vendor portal platforms for global enterprise clients. I've built ETL pipelines, mapped data, integrated ERP systems, and supported adoption through customer training and release management. ``` ## Experience ### Lead Product Analyst / Hybrid Product Owner (current) Photon Infotech. Aug 2023 - Present ```text Managed product backlog and release cycles for an enterprise Java-based API platform processing $3B+ in financial transactions. Oversaw third-party API integrations and SAML/SSO workflows, and coordinated cross-functional teams for UAT and post-launch issue triage. ``` Skills: Product-Management, Backlog-Management, Release-Management, API-Integration, SAML, SSO, Java, UAT, Cross-Functional-Collaboration ### AI Solutions/ Services Implementation Engineer Aisera. Mar 2023 - Jul 2023 ```text Delivered 8 enterprise AI chatbot implementations end-to-end, automating up to 65% of L1 support tickets. Integrated AI bots with ServiceNow, Salesforce, Zendesk, and Jira via RESTful API webhooks, and trained NLP intent models to reduce response times by 40%. ``` Skills: AI-Chatbots, NLP, Intent-Training, REST-APIs, Webhooks, ServiceNow, Salesforce, Zendesk, Jira, Customer-Training ### SaaS Product Implementation Delivery Lead Ivalua Inc.. Oct 2022 - Jan 2023 ```text Led implementation of Ivalua procurement payment modules for a $500M client across 3 business units. Managed data mapping, ERP integration workflows, and UAT across cross-functional teams. ``` Skills: SaaS-Implementation, Data-Mapping, ERP-Integration, UAT, Cross-functional-Leadership ### SaaS Product Implementation Engineer FM:Systems Group. Sep 2021 - Sep 2022 ```text Implemented workplace management SaaS for 6 enterprise clients across 10+ global sites. Built custom ETL data pipelines and API connections using Postman, JSON, and SQL Server to streamline backend integrations. ``` Skills: SaaS-Implementation, ETL, Data-Pipelines, Postman, JSON, SQL-Server, API-Integration ### Senior Business Analyst Kforce. Jun 2021 - Sep 2021 ```text Documented 50+ user stories and functional requirements for financial applications at Fidelity Investments. ``` Skills: Business-Analysis, User-Stories, Functional-Requirements, Finance-Applications ### SaaS Implementation Specialist II Apex Analytix LLC.. Dec 2019 - May 2021 ```text Deployed enterprise vendor portal software across 25+ global clients, onboarding over 3,000 suppliers. Configured automated integrations with SAP, Workday, and Oracle ERP platforms, saving 200+ operational hours. ``` Skills: SaaS-Implementation, Vendor-Management, SAP, Workday, Oracle-ERP, Integration, Automation ### Business Systems Analyst ITboons LLC. Jun 2017 - Dec 2019 ```text Automated enterprise data workflows via SQL stored procedures, reducing manual operational effort by 70% at Lam Research Corporation. ``` Skills: SQL, Stored-Procedures, Data-Workflows, Automation ## Education ### Cleveland State University Master of Computer and Information Science, Business Analytics. 2015 - 2017 ```text Master of Computer and Information Science with a focus on Business Analytics, completed at Cleveland State University. ``` ## Tech stack - Postman - Salesforce - Workday - Figma - Zendesk - Jira - Java - JSON - XML - sso - SQL - SAP - ServiceNow - FreshDesk To contact Shivaprasad, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Astha Chandraker](https://himalayas.app/@asthachandraker): Product Manager, Appian Corporation - [Anya Princess](https://himalayas.app/@anyaprincess): Product/Data Manager, Arttherapy HQ - [Lilly Rezaee](https://himalayas.app/@lillyrezaee): AI Deployment Strategist, PolyAI - [Vrushali Patil](https://himalayas.app/@vrushalipatil1): Lead Product Manager, ThoughtWorks - [Andrew Shaw](https://himalayas.app/@andrewshaw1): Senior Technical Support Specialist, Naehas, Inc. - [Amruta Chaudhari](https://himalayas.app/@amrutachaudhari): Software Engineer Intern, WCAC, Binghamton University - [Allysia Vazquez](https://himalayas.app/@allysiavazquez): Business Analyst, Stax Payments - [Sribatsa Nayak](https://himalayas.app/@sribatsanayak): Technical Product Manager GTM Systems and CRM Platform, ServiceNow - [Andrew Escalante](https://himalayas.app/@andrewescalante): Implementation Consultant, Finvi - [michael Carrino](https://himalayas.app/@michaelcarrino): Lead Product Manager, Employ Inc.