# Shivani User

Shivani User is a remote worker on Himalayas, Process Associate at Sun Life Global Solutions, based in India.

Source: https://himalayas.app/@shivaniuser14

```text
Process Associate at Sun Life Global Solutions who processed US disability, absence, and life insurance claims.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Process Associate, Claims Associate, Insurance Claims Processor |
| Skills | Insurance Claims Processing, FMLA, Short Term Disability Claims, Long Term Disability Claims, Life Insurance Claims, Coverage Verification, Eligibility Verification, Medical Records Review, Attending Physician, KYC Verification, Fraud Screening, Benefits Calculations, Payment Processing, Quality Auditing, Claims Data Administration |
| LinkedIn | https://linkedin.com/in/shivani-chaturvedi-3b3a35447 |

## About

```text
At Sun Life Global Solutions, I supported end-to-end processing and evaluation of US employee absence, disability, and life insurance claims across FMLA, Short-Term Disability, Long-Term Disability, and Life Assignments. I reviewed medical records and claim documentation to verify validity, accuracy, and completeness.

I managed claim data across GCS, QPS, and Client 360, completed claimant KYC checks, screened for suspicious claims, and calculated and issued benefit payments. I also coordinated in writing with US Claims Examiners and stakeholders about claim status and documentation needs.

I conducted team quality audits and reported findings to senior management, and assisted in training new hires on claims workflows and software. At Sun Life Global Solutions, I received Performance Excellence twice for high quality accuracy.
```

## Experience

### Process Associate

Sun Life Global Solutions. May 2023 - Mar 2026

```text
Managed end-to-end processing and evaluation of US employee absence, disability, and life insurance claims across FMLA, STD, LTD, and Life Assignments. Conducted medical and documentation review, KYC verification, fraud screening, benefit calculation, and quality audits.
```

Skills: GCS, QPS, Client-360, Microsoft-Office, Google-Workspace, Claims-Processing, FMLA, STD, LTD, life-insurance, KYC-Verification, Fraud-Screening, Quality-Audits, Benefits-Calculations, Medical-Records-Review

### OTM Associate

Aston Carter. Nov 2022 - May 2023

```text
Supported end-to-end processing and evaluation of US employee absence, disability, and life insurance claims. Performed documentation review, KYC verification, fraud screening, and quality audits.
```

Skills: GCS, QPS, Client-360, Microsoft-Office, Google-Workspace, Claims-Processing, FMLA, STD, LTD, life-insurance, KYC-Verification, Fraud-Screening, Quality-Audits, Benefits-Calculations, Medical-Records-Review

## Education

### Indira Gandhi National Open University

Bachelor of Science, General. 2017 - 2021

```text
Bachelor of Science (General) degree from Indira Gandhi National Open University, completed from 2017 to 2021.
```

## Tech stack

- Google Docs
- Google Drive
- Google Sheets
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Shivani, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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