# Shine Destajo

Shine Destajo is a remote worker on Himalayas, Quality Executive at IGT Solutions, based in Philippines.

Source: https://himalayas.app/@shinedestajo

```text
Customer support and quality professional at IGT Solutions who analyzed 100+ weekly interactions and helped improve team quality scores by 12%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 510k+ PHP |
| Job categories | Customer Support, QA Analyst, Personal Assistant |
| Skills | Customer Support, Quality Assurance, Quality Audits, KPI Evaluation, Root Cause Analysis, Calendar Management, Email Management, Live Chat, Phone Support, Cross Time Zone Scheduling, Data Entry, Meeting Minutes, Report Preparation, Deck Preparation, Google Workspace |
| LinkedIn | https://linkedin.com/in/sunshinedestajo |

## About

```text
At IGT Solutions, I analyzed 100+ weekly customer interactions as a Quality Executive, identifying recurring service gaps and contributing to a 12% improvement in team quality scores.

As a CSR - Travel Associate at IGT Solutions, I handled 70–90 daily inquiries about flight schedules by phone, chat, and email, with a 95% customer satisfaction rate.

At Elite Global Sourcing, I resolved game and account concerns as a CSR - Senior Game Master and generated reports on player sentiment and ticket resolution. I also worked as a Personal Assistant, supporting attendance records and executive email correspondence.
```

## Experience

### Quality Executive

IGT Solutions. Mar 2024 - Nov 2024

```text
Analyzed 100+ weekly customer interactions to identify service gaps, contributing to a 12% improvement in team quality scores. Conducted quality assurance audits and KPI evaluations, and coordinated calibration meetings.
```

Skills: Quality-Assurance, KPI-Analysis, Root-Cause-Analysis, Outlook, Microsoft-Teams, Data-Analysis, Documentation

### CSR - Travel Associate

IGT Solutions. Aug 2022 - Mar 2024

```text
Managed 70-90 customer inquiries daily via phone, chat, and email, resolving flight schedule concerns with a 95% satisfaction rate. Maintained documentation and coordinated between crew and scheduling departments.
```

Skills: Customer-Service, Communication-Skills, Microsoft-Teams, Email-Management, Research, Documentation

### CSR - Senior Game Master

Elite Global Sourcing. Jul 2018 - Sep 2021

```text
Managed daily email inquiries, resolving in-game concerns with a 90-95% first-contact resolution rate. Generated reports, monitored player sentiment, and conducted audits for SOP adherence.
```

Skills: Customer-Service, Email-Management, Data-Analysis, Reporting, Trello, Skype, Microsoft-Teams, Social-Media-Monitoring

### Personal Assistant

Richard N. Santos & Associates. Aug 2017 - Oct 2017

```text
Supervised employee attendance and time-tracking records for payroll accuracy. Streamlined executive email correspondence, reducing response times by 25% and maintaining records for 50+ meetings.
```

Skills: Time-Management, Payroll, Email-Management, Record-keeping, Attention-To-Detail

## Education

### Jose Rizal University

Bachelor of Science, Tourism Management. 2013 - 2017

```text
Bachelor of Science in Tourism Management from Jose Rizal University from 2013 to 2017.
```

## Tech stack

- Slack
- Microsoft Teams
- Google Workspace
- Trello
- Notion
- Skype
- Canva
- ChatGPT
- Microsoft Outlook

To contact Shine, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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