# Shelton Alves

Shelton Alves is a remote worker on Himalayas, Client Success Manager at Fetch Package, based in United States.

Source: https://himalayas.app/@sheltonalves

```text
I protect and grow SaaS revenue across multifamily and PropTech portfolios.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 95k+ USD |
| Job categories | Customer Success Manager, Account Manager, Implementation Manager, General Manager, Internal Communications Specialist |
| Skills | Client Success, Revenue Retention, Revenue Growth, Portfolio Strategy, Account Strategy, Team Leadership, team development, Data Analysis, Data Storytelling, Executive Stakeholder Management, Cross functional Leadership, Process Optimization, Change Management, Onboarding, Implementation, Internal Communications, Client Communication, Salesforce, Looker, Gong, Salesforce Einstein AI, Google Workspace, Microsoft Suite, Slack, Asana, Smartsheet, Jira, Confluence, Claude AI, Canva, Loom, Scribe, ServiceNow, Zendesk, ROI Methodology |
| LinkedIn | https://linkedin.com/in/sheltonalves |

## About

```text
At Fetch Package, I managed the largest Client Success portfolio: 376 communities, 108K units, and $18.6M ARR across conventional multifamily and student housing.

I protected $1.55M in monthly recurring revenue across 51 property management companies, including Greystar, while helping clients optimize resident-fee programs that generated estimated annual resident revenue and retained NOI. I also anchored the Valet Trash growth vertical and co-developed service guidelines for a newly launched offering.

I built ClaudeOS, an AI-powered productivity layer for call preparation, portfolio reporting, churn tracking, and email drafting across the portfolio. Previously at Indeed, I led Mid-Market Client Success teams of 20 representatives, surpassed retention targets on a $60M ARR book, and supported a broader $480M segment.

Earlier, I built SimpleBills' Implementation function and project systems during a period of 40% business growth, then led student-housing operations at American Campus Communities. I bring a practical mix of revenue strategy, data storytelling, repeatable operating systems, and client relationships.
```

## Experience

### Client Success Manager

[Fetch Package](https://himalayas.app/companies/fetch-package). Oct 2025 - Jun 2026

```text
Managed the largest client success portfolio, overseeing 376 communities and $18.6M ARR. Drove retention and revenue growth across multifamily and student housing verticals.
```

Skills: Client-Success, Revenue-Retention, Portfolio-Management, Data-Analysis, Salesforce, Looker, Gong, Asana, Smartsheet, Claude-AI

### Internal Communications Specialist (Contract)

[Indeed](https://himalayas.app/companies/indeed). Sep 2024 - Apr 2025

```text
Sourced, drafted, and published product update and change communications for CS and Sales business units through intranet and email.
```

Skills: Internal-Communications, Content-Creation, Stakeholder-Management, Huddle, Email

### Manager, Client Success

[Indeed](https://himalayas.app/companies/indeed). May 2021 - May 2024

```text
Led two Mid-Market AMER teams, overseeing 20 reps focused on churn mitigation and retention. Surpassed retention targets on a $60M ARR book and delivered 24,000+ case completions.
```

Skills: Client-Success, Team-Leadership, Retention, Data-Analysis, Salesforce, Google-Sheets, Salesforce-Einstein-AI, Process-Optimization

### Senior Implementations Manager & Account Manager

SimpleBills. Feb 2018 - Apr 2021

```text
Built the Implementation Department from scratch, supporting a 40% business increase. Managed a portfolio of 30+ multifamily properties and drove an 86% lift in client onboardings.
```

Skills: Implementation, Project-Management, Asana, Smartsheet, Client-Onboarding, Process-Improvement, Training

### General Manager

American Campus Communities. Feb 2014 - Jan 2018

```text
Ran two student housing properties, including a 720-bed new-construction launch. Generated $3.5M+ in revenue and led a 15+ person team.
```

Skills: Property-Management, Revenue-Generation, Marketing, Team-Leadership, Finance-Operations, Leasing

## Education

### ROI Institute

ROI Methodology Certification, ROI Methodology

```text
Completed the ROI Methodology Certification from the ROI Institute in 2025.
```

### University of North Texas

Bachelor of Science, Criminal Justice

```text
Earned a Bachelor of Science in Criminal Justice from the University of North Texas in 2008.
```

## Tech stack

- Looker
- Salesforce
- Slack
- Zendesk
- Jira
- Scribe
- Google Workspace
- Confluence
- Asana
- Smartsheet
- Canva
- ServiceNow
- Loom

To contact Shelton, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Erin Welch](https://himalayas.app/@erinwelch): Customer Success & Product Strategy Manager, Commtrex
- [Maureen Chesus](https://himalayas.app/@maureenchesus): Enterprise Client Success Manager, ClassWallet
- [Ryan B](https://himalayas.app/@ryanb2): Customer Success & Project Manager, ShuffleLabs Inc.
- [Tanequae Pride](https://himalayas.app/@tanequaepride): Project Manager, Customer Success, Yelp
- [Meredith Kadel](https://himalayas.app/@meredithkadel): Alumni Association Volunteer, Moravian College Alumni Association
- [Marta Diaz](https://himalayas.app/@martadiaz): Assistant Community Manager, Preferred Apartment Communities
- [Erin Taylor](https://himalayas.app/@erintaylor): Senior Client Success Manager, Accertify, Inc.
- [Ryan Boyle](https://himalayas.app/@ryanboyle): Senior Strategic Customer Success Manager, SchoolAI
- [Laura Delo](https://himalayas.app/@lauradelo): Customer Success & Onboarding Manager, Nuvei
- [Haley Meyer](https://himalayas.app/@haleymeyer1): Senior Client Services Specialist, Asset Living