# Shelly Rana

Shelly Rana is a remote worker on Himalayas, Business Development Executive at Internship, based in India.

Source: https://himalayas.app/@shellyrana

```text
Customer Support Representative with US customer experience; resolved queries through chat and email and documented each case.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 4990k+ INR |
| Job categories | Customer Support Representative, Administrative Assistant, Admissions Counselor, Inside Sales Representative, Business Development Representative, Content Writer |
| Skills | Customer Service, Customer Support, Live Chat, Email Support, Query Resolution, Complaint Handling, Administrative Support, Data Entry, Records Management, Scheduling, Calendar Management, Documentation, Admission Counselling, Lead Tracking, Lead Generation Research |

## What I'm looking for

```text
I’m seeking customer support, administrative, admissions counselling, inside sales, business development, or content writing work. I’m available for US night-shift hours.
```

## About

```text
At a US-Based Company, I resolved US customers’ queries and concerns via chat and email. I documented each case and provided timely follow-up while meeting accuracy and quality standards.

As an Admission Counsellor, I guided prospective students and parents through courses, eligibility, and admissions, tracking enquiries and follow-ups in a CRM. I’ve also supported business development through lead research and outreach, and written blog, educational, lifestyle, website, and brand content, including Hindi-English translations.
```

## Experience

### Business Development Executive (current)

Internship

```text
Supported business development activities during US business hours, engaging prospects and clients through email and chat. Researched leads and maintained accurate records of conversations and next steps.
```

Skills: Business-Development, Lead-Research, Email-Communication, Live-Chat, Records-Management

### Admission Counsellor

Unknown. Jul 2026 - Oct 2026

```text
Guided prospective students and parents on courses, eligibility criteria, and the admission process. Managed enquiries and follow-ups in a CRM, tracking leads from first contact to enrolment.
```

Skills: Admission-Counselling, CRM-Management, Lead-Tracking, Excel, Communication-Skills

### Content Writer

Freelance. Sep 2025 - Jun 2026

```text
Wrote original blog, educational, lifestyle, website, and brand content for varied audiences. Edited and proofread content for grammar, tone, and structure, and produced Hindi-English translated content.
```

Skills: Content-Writing, Copywriting, Proofreading, Editing, Hindi-English-Translation, Research

### Customer Service Representative

US-Based Company. May 2025 - Jun 2026

```text
Resolved customer queries and concerns for US customers via chat and email. Documented each case in detail and delivered timely follow-up while managing high query volumes.
```

Skills: Customer-Service, Live-Chat, Email-Support, Query-Resolution, Documentation, Follow-up

## Education

### University of Delhi, School of Open Learning

Bachelor's Degree

```text
Pursuing a Bachelor's degree from the University of Delhi, School of Open Learning.
```

### G.D. Goenka International School

Senior Secondary (Class XII). 2024 - 2025

```text
Completed Senior Secondary (Class XII) from G.D. Goenka International School, Rohtak, Haryana.
```

## Tech stack

- Google Docs
- Gmail
- Google Workspace
- Google Sheets

To contact Shelly, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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