# Shelby Mcewen

Shelby Mcewen is a remote worker on Himalayas, Commercial Lines Customer Care Specialist Sr. at Progressive, based in United States.

Source: https://himalayas.app/@shelbymcewen

```text
I resolve complex commercial insurance customer needs and mentor service teams.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Specialist, Customer Service, Customer Success Manager, Insurance Specialist, Call Center Supervisor, Client Care Representative, Operations Coordinator, Customer Specialist, Customer Contact Specialist, Customer Care Professional, Customer Satisfaction Specialist, Consumer Support Specialist, Client Care Specialist, Customer Experience Specialist, Customer Relations Specialist, Customer Care Coordinator |
| Skills | Customer Service, Commercial Insurance, Commercial Lines, Escalation Handling, Active Listening, Communication Resources, Problem Solving, Decision making, Time Management, Conflict Resolution, Leadership, Training, Mentor, FMCSA Regulations, DOT Compliance, Federal Compliance, Fleet Services, Microsoft Word, Excel, PowerPoint, Duck Creek, TTBMT, Smart Haul ELD, OSHA Compliance |

## About

```text
At Progressive, I support commercial insurance customers, agents, and insureds by resolving complex service needs and explaining products and programs that fit their business needs.

I've built expertise across Commercial Lines, escalated call handling, For-Hire Livery, National Accounts, Fleet Services, Snapshot Proview, Smart Haul ELD, TTBMT, BaCon, billing, processing, and FMCSA compliance. As a frequently recognized peer mentor, I help newly trained representatives build confidence with difficult and unique call scenarios while working toward one-call resolution.

Before insurance, I spent six years at BluePearl Veterinary Partners providing client care, triaging patients, collecting medical histories, and helping maintain hiring, training, OSHA, and state compliance documentation.
```

## Experience

### Commercial Lines Customer Care Specialist Sr. (current)

[Progressive](https://himalayas.app/companies/progressive). Sep 2023 - Present

```text
Frequently recognized as a peer mentor for co-workers and newly trained reps. Completed training in For-Hire Livery, National Accounts, Fleet Services, Snapshot Proview, and Smart Haul ELD skills.
```

Skills: Customer-Service, Mentor, Training, Commercial-Insurance, For-Hire-Livery, National-Accounts, Fleet-Services, Snapshot-Proview, Smart-Haul-ELD

## Education

### Penn Foster via Arizona State University

Bachelor of Science, Business Analytics. 2023 - Present

```text
Pursuing a Bachelor of Science in Business Analytics.
```

## Tech stack

- JavaScript
- Java

To contact Shelby, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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