# Shelby Johnson

Shelby Johnson is a remote worker on Himalayas, Permit Technician at City of Portsmouth, based in United States.

Source: https://himalayas.app/@shelbyjohnson

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Results-driven professional with a B.A. in Communication and an M.A. in Journalism.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Technical Writer, Journalist, Public Relations Specialist, Technical Content Writer, Customer Service |
| Skills | Technical Troubleshooting, Training, Event Planning, Hardware Software Installation And Troubleshooting, Graphic Design, Social Media Management, Sales and Marketing, Communication Skills, Adobe Creative Suite, MacOS, Tidemark Advantage System, CRM Software, iOS, Microsoft Office, CRM, Technical Writer, Google Workspace |
| Portfolio | https://shelbyannettetv.wixsite.com |

## What I'm looking for

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Seeking a challenging role that leverages my technical expertise and strong communication skills to drive business growth and success.
```

## About

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As a highly motivated and skilled professional, I leverage my expertise in technical writing, customer service, and journalism to drive results. With over 3 years of experience in fast-paced environments, I excel in freelance journalism, public relations, and technical expertise. My strong communication skills and ability to work with diverse groups enable me to thrive in dynamic settings.

Throughout my career, I have developed a unique blend of technical and creative skills, including technical writing, graphic design, and social media management. My experience in event planning, promotions, and product sales has equipped me with the ability to think strategically and drive business growth.

I am a passionate and dedicated individual with a strong work ethic, always seeking to apply my skills and expertise to drive success. With a strong educational background, including a B.A. in Communication and an M.A. in Journalism, I am confident in my ability to make a meaningful impact in any organization.
```

## Experience

### Permit Technician (current)

City of Portsmouth. Dec 2022 - Present

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Processed permit applications for site development and building construction. Reviewed applications for completeness and accuracy using Tidemark Advantage System. Provided guidance on procedures, policies, and requirements to contractors, developers, and design professionals.
```

Skills: Troubleshooting, CRM, Technical-Writer

### Technical Writer

BAFO Services, LLC. May 2022 - Dec 2022

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Drafted and edited government contract proposals. Ensured compliance with government regulations. Built and maintained client relationships to support business growth.
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Skills: Government-Contracting, Compliance, Technical-Writer, Customer-Relationship-Management

### Technical Expert

[Apple Inc.](https://himalayas.app/companies/apple). Nov 2021 - May 2022

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Lead technician for hardware repairs on iPhones and other Apple devices. Trained and mentored technical specialists in customer engagement and troubleshooting. Collaborated with store management to ensure high-quality customer service and operational efficiency.
```

Skills: Hardware, Technical-Support, Customer-Engagement, Troubleshooting, Leadership

### Technical Specialist

[Apple Inc.](https://himalayas.app/companies/apple). Jul 2021 - Nov 2021

```text
Assisted customers with product setup and troubleshooting across multiple Apple devices. Engaged in sales and built strong customer relationships to meet sales goals. Provided training on hardware and software for new Apple device users.
```

Skills: Customer-Service, Troubleshooting, Sales, Technical-Support

### Product Zone Specialist

[Apple Inc.](https://himalayas.app/companies/apple). May 2019 - Jul 2021

```text
Assisted customers with product recommendations based on their needs. Promoted Apple classes and events to increase customer engagement. Handled customer reservations for the Genius Bar and facilitated device activation.
```

Skills: Customer-Service, Event-Planning, Sales, Technical-Support

### Promotions Director

Old Dominion University. Apr 2018 - May 2019

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Managed WODU Studios’ website and promotional campaigns. Designed marketing materials and coordinated event planning. Built relationships with external organizations to expand WODU's network.
```

Skills: Marketing, Event-Planning, Public-Relations, Web-Design

### Intern

American Pavilion. May 2018 - Jul 2018

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Managed guest interactions at the Cannes Film Festival. Provided administrative support and participated in festival events. Assisted with anti-harassment initiative compliance.
```

Skills: Event-Management, Administrative-Support

### Intern

WAVY TV 10. May 2018 - Jul 2018

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Assisted with studio setup and breakdown. Handled administrative tasks and field production assignments. Created and posted content for The Hampton Roads Show’s website.
```

Skills: Studio, Administration, Production, Content-Creation

## Tech stack

- Gmail
- iOS
- macOS

To contact Shelby, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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