# Shelbie McDowell

Shelbie McDowell is a remote worker on Himalayas, National IT Facilities Project Manager at Fairway Independent Home Mortgage, based in United States.

Source: https://himalayas.app/@shelbiemcdowell

```text
Facilities coordinator at FAIRWAY INDEPENDENT HOME MORTGAGE who coordinated facility needs for branch locations nationwide.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Facilities Coordinator, Customer Service, Account Manager, Administrative Assistant |
| Skills | Facilities Coordination, Customer Service, Work Order Management, Account Management, Vendor coordination, Project Coordination, New Hire Training, Patient Scheduling, Insurance Verification Of Benefits, Claims and Billing Operations, Property Management, Report Preparation, Invoice Processing, Microsoft Office, Excel |

## What I'm looking for

```text
I'm seeking a remote opportunity that will let me grow, take on challenges, and use my current skills and knowledge.
```

## About

```text
At FAIRWAY INDEPENDENT HOME MORTGAGE, I coordinated facility needs for branch locations nationwide. I assisted branch managers with office moves, onboarding, and closures, and coordinated travel and equipment installation for the internet field engineering team.

At POWERHOUSE RETAIL SERVICES, I worked with clients to develop and implement client-specific processes, prepared and ran service reports, and assisted with client calls and meetings. Earlier, as a Facilities Coordinator, I handled incoming work orders and helped clients and vendors resolve service questions.

At BAYLOR SCOTT AND WHITE INSTITUTE FOR REHABILITATION, I scheduled and registered patients, verified insurance benefits, and trained new hires. I also supported clinic reporting through the 2019 PRO Team and received recognition for helping other clinics and training colleagues.
```

## Experience

### National IT Facilities Project Manager

Fairway Independent Home Mortgage. Sep 2025 - Sep 2026

```text
Coordinated facility needs for branch locations nationwide, assisted branch managers with office moves, onboarding, and closures, and coordinated travel for internet field engineering team.
```

Skills: Project-Management, Facilities-Management, Vendor-Management, team-training, Meeting-Coordination

### Account Manager I

Powerhouse Retail Services. Mar 2022 - Jul 2025

```text
Prepared and ran client calls and meetings, generated service reports, conducted new hire training, and developed client-specific processes to improve workflow and service.
```

Skills: Client-Management, Reporting, Training, Process-Improvement, Team-Leadership

### Facilities Coordinator

Powerhouse Retail Services. Nov 2020 - Mar 2022

```text
Managed high volume of incoming work orders, answered client and vendor inquiries, and input data into computer systems to track and follow up on requests.
```

Skills: Work-Order-Management, Customer-Service, Data-Entry, Multitasking, Problem-Solving

### Lead Patient Service Specialist

Baylor Scott and White Institute for Rehabilitation. Mar 2019 - Nov 2020

```text
Ran and staffed the front office of a large multi-discipline clinic, ensured staff understanding of daily tasks, and executed lead responsibilities while mentoring other staff.
```

Skills: Team-Leadership, Customer-Service, Corporate-Trainer, Reporting, Mentorship

### Patient Service Specialist

Baylor Scott and White Institute for Rehabilitation. Mar 2017 - Mar 2019

```text
Scheduled patients, verified insurance benefits, completed intake paperwork, and handled billing and reporting. Trained new hires and served as a PRO Team member.
```

Skills: Patient-Scheduling, Insurance-Verification, Billing, Training, Customer-Service

### Administrative Assistant

Century 21 Judge Fite Management. Nov 2012 - Feb 2017

```text
Scheduled appointments, maintained property manager calendars, processed invoices, coordinated property maintenance, and handled general administrative duties.
```

Skills: Administrative-Support, Scheduling, Invoice-Processing, Data-Entry, Customer-Service

### Field Manager and Administrative Assistant

Supreme Realty and Bassdoc Management. Jun 2009 - Nov 2012

```text
Scheduled appointments, processed invoices, coordinated property maintenance, completed field work, and performed general administrative duties.
```

Skills: Property-Management, Fieldwork, Scheduling, Data-Entry, Customer-Service

## Education

### Mansfield Summit High School

High School Diploma, General Studies

```text
Earned a High School Diploma from Mansfield Summit High School in 2008.
```

### Tarrant County College

Some College, General Studies

```text
Completed some college courses for basics and real estate.
```

## Tech stack

- Tableau
- FileZilla
- Atlas
- Zoom
- Airtable
- AppFolio

To contact Shelbie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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