# Shaul Feldman

Shaul Feldman is a remote worker on Himalayas, Customer Success Manager at VYBRNT, based in Israel.

Source: https://himalayas.app/@shaulfeldman

```text
I grow enterprise SaaS revenue through strategic account management, onboarding, retention, and expansion.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Israel |
| Authorized to work in | Israel, Australia |
| Salary expectations | 180k+ ILS |
| Job categories | Customer Success Manager, Strategic Account Manager, Enterprise Account Manager, Key Account Manager |
| Skills | Customer Success, Strategic Account Management, Enterprise Account Management, Business Development, Consultative Selling, Solution Selling, Customer Onboarding, Customer Adoption, Renewals, Retention, Upselling, Cross Selling, Pipeline Management, Sales Forecasting, Executive Stakeholder Management, Executive Business Review, Contract Negotiation, Revenue Growth, CRM Strategy, Salesforce, HubSpot, ActiveCampaign, Oracle Sales, Monday.Com, ClickUp, Excel, CRM Automation, Training, Mentorship |
| LinkedIn | https://linkedin.com/in/shaulfeldman |

## About

```text
I've managed enterprise SaaS portfolios across Australia, the UK, New Zealand, and Fiji, delivering 25% YoY revenue growth, reducing churn by 20%, and increasing upsell opportunities by 18% at Order Up! I work closely with executive stakeholders at hospitality groups including Accor, IHG, Hyatt, Rydges, and TFE Hotels.

Most recently at VYBRNT, I led ActiveCampaign implementations, CRM automation, onboarding, adoption, and strategic account reviews to accelerate customer time-to-value and build long-term relationships. I bring hands-on experience across renewals, QBRs, pipeline management, forecasting, contract negotiations, and cross-functional customer success leadership.
```

## Experience

### Customer Success Manager

VYBRNT. Jan 2025 - Mar 2026

```text
Managed a strategic portfolio of ActiveCampaign customers, driving retention, adoption, and revenue growth. Led implementations, CRM automation, and customer onboarding to accelerate time-to-value.
```

Skills: ActiveCampaign, CRM-Automation, Customer-Onboarding, Customer-Retention, Customer-Adoption, Strategic-Account-Management, Revenue-Growth

### Business Development Manager

Glory Global Solutions. Jun 2024 - Dec 2024

```text
Built enterprise pipeline through strategic prospecting and relationship development. Managed full sales cycle, executive negotiations, and Oracle Sales forecasting.
```

Skills: Business-Development, Enterprise-Sales, Pipeline-Management, Sales-Forecasting, Oracle-Sales, Negotiation

### National Key Account Manager

Order Up!. Jul 2021 - Jun 2024

```text
Managed 160+ enterprise and SMB accounts across Australia, UK, NZ and Fiji. Delivered 25% YoY revenue growth while reducing churn by 20% and increasing upsell opportunities by 18%.
```

Skills: Key-Account-Management, Revenue-Growth, Churn-Reduction, Upselling, QBRs, Renewals, Strategic-Integration

### Customer Success Manager

Order Up!. Jul 2020 - Jul 2021

```text
Onboarded 150+ customers and reduced time-to-value by 40%. Reduced support tickets by 25% through scalable training resources and increased contract value through proactive account expansion.
```

Skills: Customer-Onboarding, Time-To-Value, Training, Support-Optimization, Account-Expansion, Contract-Value

### Trainer & Assessor

Acknowledge Education. Jan 2017 - Jul 2021

```text
Delivered Certificate IV to Diploma programs with 95% completion rates. Developed compliant learning materials and mentored students.
```

Skills: Training, Assessments, Curriculum-Development, Mentorship, Vocational-Education

### Business Development & Account Manager

Order Up!. Oct 2016 - Jul 2020

```text
Expanded ANZ market through strategic partnerships. Improved CRM forecasting accuracy by 35% and closed enterprise agreements.
```

Skills: Business-Development, Account-Management, Strategic-Partnerships, CRM-Forecasting, Enterprise-Sales

## Education

### Success Coaching

Customer Success Management Certification, Customer Success Management

```text
Customer Success Management certification from Success Coaching.
```

### HBA Learning Centers

Certificate IV in Training and Assessment (TAE40116), Training and Assessment

```text
Certificate IV in Training and Assessment (TAE40116) from HBA Learning Centers.
```

### William Angliss Institute

Advanced Diploma of Hospitality Management, Hospitality Management

```text
Advanced Diploma of Hospitality Management from William Angliss Institute.
```

### Central Queensland University

Bachelor of Business Management, Business Management

```text
Bachelor of Business Management degree from Central Queensland University.
```

## Tech stack

- Salesforce
- HubSpot
- ActiveCampaign
- ClickUp
- monday.com

To contact Shaul, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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