# Shashi Raghav

Shashi Raghav is a remote worker on Himalayas, Customer Service Admin at Agilent Technologies, based in India.

Source: https://himalayas.app/@shashiraghav

```text
Customer Service Admin at Agilent Technologies generating service quotations, orders, and contracts in CRM.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1519k+ INR |
| Job categories | Order Management Specialist, Customer Service |
| Skills | Order Management, Order Processing, Service Order Processing, Contract Management, Purchase Order Processing, Quotation Management, Customer Service, Customer Query Resolution, Customer Registration, Data Validation, Service Request Management, Proforma Invoice Preparation and Payment Collection, Turnaround Time (TAT) Monitoring, Service Level Agreement Monitoring, Quality Audits |

## About

```text
At Agilent Technologies, I generate service quotations, orders, and contracts in CRM, including annual service contracts. I also create i-base requests and coordinate with business partners and Sales on contracts awaiting activation.

I’ve worked in order management and customer service at Misumi India Pvt Ltd, Keysight Technologies, and Salient Business Solutions. My work has included processing orders and purchase orders, preparing proforma invoices, resolving customer queries, and supporting quality audits and process improvements.
```

## Experience

### Customer Service Admin (current)

[Agilent Technologies](https://himalayas.app/companies/agilent-technologies). Oct 2018 - Present

```text
Generate service quotations, orders, and contracts in CRM; manage customer queries and conduct quality audits. Mentor new employees and support team activities.
```

Skills: CRM, Siebel, Zetta, Order-Management, Contract-Management, Customer-Service, Quality-Audits, Outlook, Excel

### Executive

Misumi India Pvt Ltd. Mar 2018 - Oct 2018

```text
Processed and booked orders and quotations in Zetta, prepared proforma invoices, and registered new customers. Handled inbound calls and resolved queries about order status and billing.
```

Skills: Zetta, Order-Management, Proforma-Invoices, Customer-Registration, TAT, SLA, Customer-Service

### Customer Service Representative

[Keysight Technologies](https://himalayas.app/companies/keysight-technologies). Apr 2014 - Mar 2018

```text
Generated and assigned purchase orders and service requests in Siebel, managed Outlook emails, and mentored new team members. Maintained reports and met client targets for turnaround time and accuracy.
```

Skills: Siebel, Order-Processing, Purchase-Order, Service-Requests, Outlook, Excel, Mentorship

### Process Associate

Salient Business Solutions. Dec 2012 - Jan 2014

```text
Managed the Yepme Facebook profile, supported outbound sales, and handled customer complaints and queries. Resolved replacement issues and coordinated courier arrangements.
```

Skills: Facebook, Customer-Service, Complaint-Resolution, Manual-Testing

## Education

### Amity University

MBA, Business Administration

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Pursued an MBA degree at Amity University.
```

### KIIT College of Engineering, Gurgaon

B.Tech, Computer Science

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Completed a B.Tech in Computer Science from KIIT College of Engineering, Gurgaon.
```

### G.M.S.S.S., Sector 19, Chandigarh

Higher Secondary

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Completed higher secondary education at G.M.S.S.S., Sector 19, Chandigarh.
```

### Jainendra Public School, Panchkula

High School

```text
Completed high school education at Jainendra Public School, Panchkula.
```

## Tech stack

- Microsoft Excel
- Microsoft Outlook
- Facebook

To contact Shashi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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