# sharon bello

sharon bello is a remote worker on Himalayas, Virtual Customer Support at AllenSmart Limited, based in Nigeria.

Source: https://himalayas.app/@sharonbello

```text
Empathetic customer care professional driving exceptional client experiences.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Support Specialist, Customer Support Specialist, Customer Success, Technical Support, Virtual Assistant, Service Delivery Specialist, Administrative Support, CRM Specialist, Support Specialist, Senior Customer Support Specialist, Customer Support Expert, Customer Service, Customer Service Associate |
| Skills | Customer Support, File Issue Resolution, Conflict Management, Care Coordination, Order Processing, Administrative Support, Data Entry, Empathy, Live Chat, Records Management, Zoho, Salesforce, HubSpot, Zendesk, Freshdesk, Email Support, Google Workspace, Microsoft Office, Trello, Notion, Slack, Python, UI UX, Customer Relationship Management |

## What I'm looking for

```text
I seek a collaborative, customer-focused role where I can use CRM expertise, training experience, and empathetic support to improve response times, customer satisfaction, and operational processes.
```

## About

```text
I am an empathetic, service-oriented customer care professional with over three years of experience supporting pharmaceutical, healthcare, health-tech, and retail clients.

I excel at resolving inquiries via phone, email, and chat, and I am proficient with CRM platforms including Zoho, Salesforce, HubSpot, Zendesk, and Freshdesk, which helped me reduce response times and improve satisfaction.

I have led training and onboarding for interns in Python and UI/UX, supported telemedicine and digital health adoption, and produced CRM-based reports that surface recurring issues for management.

I am organized, detail-focused, and committed to building trust and loyalty through clear communication, accurate record-keeping, and fast, empathetic issue resolution.
```

## Experience

### Virtual Customer Support (current)

AllenSmart Limited. Aug 2023 - Present

```text
Handled 50+ daily inquiries across phone, email, and chat for pharmaceutical, healthcare and telemedicine platforms, reducing average response time by 30% and improving client satisfaction through effective triage and escalation.
```

Skills: Customer-Support, Zendesk, Patient-Coordination

### Hybrid Intern Tutor

NITDA. Nov 2023 - Nov 2024

```text
Facilitated onboarding and training for 25+ interns in Python and UI/UX, improving program completion rates by 15% and delivering project-management tool training to boost intern productivity.
```

Skills: Mentorship, Onboarding, Python, UI-UX, Slack, Trello, Notion

### Virtual Assistant / Project Support

LandmarkUniversity Development Ventures. Jan 2022 - Sep 2023

```text
Managed orders, payments and customer records with 100% accuracy in Zoho CRM and Excel, maintained a 90%+ satisfaction rating through empathetic complaint resolution and weekly feedback reporting.
```

Skills: Order-Management, Zoho, Excel, Data-Entry, Administrative-Support

### Microbiologist Intern

Giwa Hospital. Apr 2022 - Apr 2023

```text
Supported laboratory research projects, ensured compliance with quality standards, coordinated research team schedules, and contributed to documentation and reporting to enhance knowledge sharing.
```

Skills: Laboratory-Support, Project-Coordination, Documentation, Reporting, Scheduling, Quality-and-Compliance

## Education

### Landmark University

Bachelor of Science (Honours), Microbiology

Activities and societies: Held leadership roles (Hall Representative, Welfare Secretary); participated in laboratory research and internship activities.

```text
Completed a Bachelor of Science (Honours) in Microbiology, graduating in August 2023; coursework and training supported laboratory research and quality-compliant practices.
```

## Tech stack

- Salesforce
- Gmail
- Zendesk
- HubSpot
- Google Workspace
- Trello
- FreshDesk

To contact sharon, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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