# Shantira Higgins

Shantira Higgins is a remote worker on Himalayas, Director of Corporate Operations at Pause Studio, based in United States.

Source: https://himalayas.app/@shantirahiggins

```text
Director of Corporate Operations at Pause Studio who grew revenue 15% and nearly doubled recurring membership revenue.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 135k+ USD |
| Job categories | Director of Operations, Sales Director, Director Of Business Operations |
| Skills | Business Operations, Strategic Planning, P&L management, Budget Management, Forecasting, Financial Analysis, KPI Frameworks, performance reporting, Process Improvement, Six Sigma, Cross Functional Program Management, Project Management, Organizational Change Management, People Operations, Human Resources |
| LinkedIn | https://linkedin.com/in/shantirahiggins |

## About

```text
At Pause Studio, I lead corporate operations across five locations, translating executive priorities into operating plans and performance reviews. I built the KPI framework and grew revenue 15% in one year, with recurring membership revenue up 89%.

I established HR and Facilities functions at Pause Studio, defining ownership, standards, and accountability. I also built leadership pathways that have produced six internal promotions into General Manager roles.

At Orangetheory Fitness Franchisee, I led sales and operations across multiple markets and supported the organization’s growth from 6 to 50 locations. I also led the acquisition and integration of seven Ohio locations during COVID and co-authored a 400-page training manual.

Earlier, as Studio Manager at Orangetheory Fitness, Sherman Oaks, I grew the studio to $2M in annual revenue and the #1 Orangetheory studio in California within one year. At Razoo (now MightyCause), I led a five-person team responsible for the customer support function.
```

## Experience

### Director of Corporate Operations (current)

Pause Studio. Aug 2023 - Present

```text
Lead operations for a five-location business with about 85 employees and $9M in annual revenue, reporting to the President and Co-Founder. Built KPI framework, grew revenue 15% (+$1.17M) in one year, and nearly doubled recurring membership revenue.
```

Skills: P&L-management, KPI-Frameworks, performance-reporting, Annual-Planning, Business-Reviews, Revenue-Strategy, Pricing-Strategy, Membership-Strategy, Organizational-Design, HR-Infrastructure, Facilities-Management, Change-Management, Program-Delivery, SOP-Development, Training, Performance-Monitoring, Talent-Development, Succession-Planning, Compensation-Design, Incentive-Design, Budget-Management, Payroll, Labor-Control, Risk-Management, Compliance, Employee-Relations, Cross-functional-Leadership

### Director of Sales & Fitness Operations

Orangetheory Fitness Franchisee. Jul 2019 - May 2023

```text
Led sales and operations for a multi-market franchise organization across Los Angeles, Northern California, and Ohio, overseeing up to 24 locations. Led acquisition and integration of seven Ohio locations during COVID and helped scale the organization from 6 to 50 locations.
```

Skills: Sales-Operations, Multi-Site-Operations, Business-Continuity-Planning, Remote-Leadership, Reopening-Strategy, Regulatory-Compliance, Operating-System, Leadership-Development, Training-Manual-Creation, Performance-Accountability, Talent-Pipeline, Operational-Consistency

### Regional Sales & Operations Manager

Orangetheory Fitness Franchisee. Oct 2018 - Jul 2019

```text
Oversaw sales, staffing, and operations across multiple studios during rapid regional expansion, including new studio openings and operational rollouts. Ran operational audits and business reviews to lift revenue and brand-standard compliance.
```

Skills: Sales, Staffing, Operations, New-Studio-Openings, Operational-Rollouts, Operational-Audits, Business-Reviews, Revenue-Growth, Brand-Standards, Leadership-Development

### Studio Manager

Orangetheory Fitness. Dec 2017 - Sep 2018

```text
Grew the studio to $2M in annual revenue and the #1 Orangetheory studio in California within one year. Rebuilt team culture through recognition, education, and guest-experience standards.
```

Skills: Revenue-Growth, Company-Culture, recognition, Education, Guest-Experience, Performance-Management

### Front Desk Associate to Assistant Studio Manager

Orangetheory Fitness. Jan 2015 - Dec 2017

```text
Progressed from front desk associate to assistant studio manager, supporting studio operations and customer experience.
```

Skills: Customer-Service, Studio-Operations

### Product Support Manager

Razoo. Jan 2013 - Dec 2016

```text
Led a 5-person team owning the full customer support function.
```

Skills: Customer-Support, Team-Leadership

### HR Department Supervisor

Toys "R" Us. Jan 2011 - Dec 2013

```text
Hired and trained about 100 seasonal employees each holiday season. Promoted after two months as a seasonal cashier.
```

Skills: Hiring, Training, Seasonal-Employment

## Education

### Google

Google AI Essentials, Artificial Intelligence

```text
Completed Google AI Essentials certification in 2026.
```

### Six Sigma Online (Educate360)

Six Sigma Green Belt, Six Sigma

```text
Completed Six Sigma Green Belt certification, CSSC-aligned, in 2026.
```

### University of Virginia

Bachelor's Degree, Psychology. Grade: 3.4

Activities and societies: Drum Major, Cavalier Marching Band (2009-2011)

```text
Bachelor's degree in Psychology from the University of Virginia, completed in 2011.
```

## Tech stack

- DOMO
- Microsoft Azure
- Google Docs
- Microsoft SharePoint
- DocuSign
- Google Drive
- Dropbox
- Slack
- Microsoft Teams
- Zendesk
- iOS
- Windows
- Gusto
- Google Workspace
- Microsoft Office 365
- Asana
- Google Sheets
- Microsoft Excel
- monday.com
- Zoom
- Google Meet
- Canva
- Microsoft Power BI
- Paycom
- Microsoft Word
- Microsoft 365

To contact Shantira, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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