# Shaneik Outar

Shaneik Outar is a remote worker on Himalayas, Senior Account Associate at Sutherland Jamaica, based in Jamaica.

Source: https://himalayas.app/@shaneikoutar

```text
Sales development professional at Sutherland Jamaica who generated 10–15 qualified prospects daily.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Jamaica |
| Authorized to work in | Jamaica |
| Salary expectations | 33k+ USD |
| Job categories | Sales Development Representative, Customer Service, Business Development Representative, Appointment Setter |
| Skills | Sales Development, Inside Sales, Outbound Prospecting, Lead Qualification, Appointment Setting, Client Relations, Business Development Support, CRM Management, Follow up, Objection Handling, Client Handoff, Client Onboarding, Logistics Coordination, HTS Classification, Healthcare |
| LinkedIn | https://https://www.linkedin.com/in/shaneik-outar-b72b87372 |

## About

```text
At Sutherland Jamaica, I worked across sales development, inside sales, customer relations, logistics coordination, and HTS classification for multiple client accounts. Through outbound outreach, I generated 10–15 qualified prospects and made more than 150 calls per day.

I scheduled approximately 10 qualified appointments daily, followed up with prospects, and supported client handovers and onboarding. I also handled inbound inquiries and kept accurate records across phone, email, and other service channels.

Earlier, at Fix-ItCelltronics Grand Cayman, I supported customers in a retail and service environment and handled accounting-related tasks, inventory uploads, and data entry. My experience also includes pediatric, emergency, and geriatric care in Jamaica, supported by nursing and customer service certifications.
```

## Experience

### Senior Account Associate

Sutherland Jamaica. Jan 2021 - Jan 2026

```text
Worked across multiple client accounts in sales development, inside sales, customer relations, logistics coordination, and HTS classification. Conducted outbound outreach, qualified leads, and scheduled approximately 10 qualified appointments daily.
```

Skills: Sales-Development, Inside-Sales, Client-Relations, Logistics-Coordination, HTS-Classification, Outbound-Prospecting, Lead-Qualification, Appointment-Setting, CRM, Salesforce, Microsoft-Dynamics-365, Zendesk, ServiceNow, Oracle, Genesys, NICE, TalkDesk, Avaya, Webex, Microsoft-Teams, Slack, Atlassian, Google-Workspace, Microsoft-Word, Excel, PowerPoint, Outlook, IVR, Automated-Dialing, Data-Entry, Record-keeping, File-Management

### Customer Service Representative

Fix-It Celltronics Grand Cayman. Jan 2013 - Jan 2017

```text
Provided courteous customer service in a busy retail and service environment, responding to inquiries and helping resolve customer concerns. Supported accounting-related tasks, stock inventory uploads, and data entry while maintaining organized and accurate information.
```

Skills: Customer-Service, Data-Entry, Inventory-Management, Accounting-Support, Communication-Skills, Attention-To-Detail

### Pediatric Nurse

Mustard Seed Communities Jamaica. Jan 2010 - Jan 2012

```text
Provided daily care and supervision for children with disabilities in a residential care setting.
```

Skills: Pediatric-Care, Caregiving, Supervision, Patient-Care

### EMT / First Aider

Gentle Care Ambulance Services Jamaica. Jan 2009 - Jan 2010

```text
Provided first-aid and emergency support with a focus on safety, care, and professionalism.
```

Skills: First-aid, Emergency-Response, Patient-Care, Safety

### Geriatric Nursing

Banbury Residential Nursing Home Jamaica. Jan 2008 - Jan 2009

```text
Provided care and day-to-day support to elderly residents in a residential nursing environment.
```

Skills: Geriatric-Care, Caregiving, Patient-Support, Elderly-care

## Education

### Spanish Town School of Vocational Training

Nursing, Nursing. 2006 - 2008

```text
Completed nursing training at Spanish Town School of Vocational Training from 2006 to 2008.
```

### St. Catherine High School

High School Diploma, General. 2001 - 2006

```text
Completed high school education at St. Catherine High School from 2001 to 2006.
```

### NCTVET

Certificate in Nursing, Nursing

```text
Earned a Certificate in Nursing from NCTVET.
```

### NCTVET

NVQJ Statement of Competence, Customer Service

```text
Earned an NVQJ Statement of Competence in Customer Service from NCTVET.
```

### American Heart Association

Basic Life Support (BLS) / CPR, Basic Life Support

```text
Certified in Basic Life Support (BLS) and CPR by the American Heart Association.
```

## Tech stack

- Salesforce
- Oracle
- Slack
- Microsoft Teams
- Zendesk
- Google Workspace
- Microsoft Excel
- Avaya
- Genesys
- ServiceNow
- Talkdesk
- Microsoft Dynamics 365
- Atlassian
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Cisco Webex

To contact Shaneik, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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