# Shakti User Shakti User is a remote worker on Himalayas, Principle Software Engineer at Accion Labs India, based in India. Source: https://himalayas.app/@shaktiuser1 ```text I support production applications through monitoring, incident handling, SQL analysis, and code-level troubleshooting. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | India | | Authorized to work in | India | | Salary expectations | 4002k+ INR | | Job categories | Production Support Engineer, Application Support Engineer, Technical Support Engineer, Site Reliability Engineer, DevOps Engineer, Software Engineer, Systems Engineer, Production Support Engineering, Production Support Specialist, Production Services Engineer, Production Support Lead, Production Support Analyst, Production Operations Engineer, Hadoop Engineer, Production Reliability Engineer | | Skills | Production Support, Incident Management, SLA, Root Cause Analysis, Linux, SQL, Splunk, ELK, Kibana, Grafana, AppDynamics, Datadog, New Relic, Dynatrace, ServiceNow, Jira, TestRail, Postman, Jenkins, CI CD, Git, Java, Python, Shell Scripting, Debugging, Database Performance, Performance Optimization, AWS, GCP, DBs, Site Reliability Engineering, Hadoop, HDFS, Yarn, Spark, Hive, Unix, Automation | ## What I'm looking for ```text I'm looking for a production or application support role where I can monitor live systems, resolve incidents using Linux, SQL, and logs, contribute to root cause analysis, and grow into L2/L3 engineering work. ``` ## About ```text I support live production applications across banking, e-commerce, and enterprise systems, helping keep services available without disrupting end users. At the L1 level, I monitor alerts in Splunk, Grafana, AppDynamics, Datadog, and New Relic; review ServiceNow and Jira tickets; validate CPU and memory dashboards; and restart services through Linux when needed. For L2 incidents, I analyze application logs, investigate API timeouts and database performance, run SQL queries, adjust configurations, clear backlogs, and monitor system stability after fixes. At the L3 level, I debug code-level defects, perform root cause analysis, investigate heap and thread dumps, optimize performance, deliver patches through Git and CI/CD pipelines, and document incident outcomes. ``` ## Experience ### Principle Software Engineer (current) Accion Labs India. Jun 2026 - Present ```text Managing end-to-end production deployments, release activities, and post-deployment validation for critical trading applications. Providing L2/L3 SRE support, troubleshooting trading workflows, and performing root cause analysis for production incidents. ``` Skills: SRE, L2-L3-Production-Support, Deployment-Management, Release-Management, Root-Cause-Analysis, Shell-Scripting, Python, Linux, Monitoring, Trading-Platforms, FX-Orders, OCO-Orders, Resting-Orders, Trader-Onboarding, Taker-Account-Setup, Incident-Management, Problem-Management, Change-Management, Run-Books, Automation ### Senior Software Engineer Mphasis. Sep 2025 - Mar 2026 ```text Provided L2/L3 SRE support for critical banking applications and distributed data platforms, ensuring high availability and reliability. Managed production incidents, performed root cause analysis, and implemented automation using Python and Shell scripting. ``` Skills: SRE, L2-L3-Production-Support, Incident-Management, Root-Cause-Analysis, Python, Shell-Scripting, Prometheus, Grafana, Splunk, Hadoop, SLIs-SLO-SLAs, SLOs, Error-Budgets, Deployment-Management, Release-Validation, Hotfix-Management, Rollback, Environment-Upgrades, Observability ### Senior Software Engineer [V2Soft](https://himalayas.app/companies/v2soft). Jan 2025 - May 2025 ```text Provided application and production support for Hadoop environments. Performed SQL validation, issue analysis, and reliability improvements, collaborating with cross-functional teams to resolve critical production issues. ``` Skills: Hadoop, SQL, Production-Support, Issue-Analysis, Reliability, Cross-Functional-Collaboration ### Software Engineer (Site Reliability Engineer) Carelon Global Solutions. Sep 2021 - Feb 2025 ```text Supported reliability, availability, and performance of enterprise Hadoop ecosystem applications. Managed 20+ production incidents per month, performed root cause analysis, and developed 30+ Shell automation scripts to reduce manual effort. ``` Skills: SRE, Hadoop, HDFS, Yarn, Spark, Hive, Shell-Scripting, Automation, Incident-Management, Root-Cause-Analysis, Grafana, Prometheus, Control-M, SQL, ORC, MongoDB, Deployment, Release-Validation, Platform-Upgrades, On-call-Support, Incident-Response ### System Support Analyst [Wells Fargo](https://himalayas.app/companies/wells-fargo). Jan 2020 - Nov 2020 ```text Provided system support and analysis for banking operations. Responsibilities included troubleshooting, monitoring, and ensuring system reliability. ``` Skills: System-Support, Troubleshooting, Monitoring, Reliability ### Engineer UTC Eco Energy. Feb 2019 - Jan 2020 ```text Worked as a Big Data Developer with hands-on experience in Sqoop, Hive, HBase, Hadoop, YARN, Spark, data ingestion pipelines, incremental loads, and production deployments. ``` Skills: Big-Data, Sqoop, Hive, HBase, Hadoop, Yarn, Spark, Data-Ingestion, Incremental-Load, Production-Deployment ### Support Engineer Pelatro Solutions. Sep 2016 - Feb 2019 ```text Provided L2/L3 production support for critical Telecom BSS applications, ensuring availability and reliability. Managed production deployments, performed root cause analysis, and automated operational tasks using Python and Shell scripting. ``` Skills: Big-Data, Hadoop, Spark, Hive, HBase, Sqoop, L2-L3-Production-Support, Telecom-BSS, Order-Management, Billing, Charging, Provisioning, Root-Cause-Analysis, Deployment-Management, Release-Validation, Configuration-Changes, Hotfix-Management, Application-Upgrades, Monitoring, Grafana, Prometheus, Python, Shell-Scripting, APIs, Messaging, Databases, Batch-Interfaces ### Production Support Engineer Unknown ```text Provided L1/L2/L3 production support for live applications, ensuring smooth operation and minimal impact on end users. Handled incident management, monitoring, and escalation across multiple levels. ``` Skills: Splunk, Grafana, AppDynamics, Datadog, New-Relic, ServiceNow, Jira, SQL, Linux, Jenkins, Postman, Shell-Scripting, Python, Java, AWS, GCP ## Education ### Biju Patnaik University of Technology Bachelor of Technology, Information Technology ```text Completed a Bachelor of Technology in Information Technology from Biju Patnaik University of Technology in 2014. ``` ## Tech stack - Postman - Splunk - Kubernetes - Jenkins - DB - Sqoop - MongoDB - Hadoop - HBase - Yarn - Jira - Python - Java - Grafana - Kibana - Prometheus - Linux - Datadog - AppDynamics - P2 - SQL - ServiceNow - TestRail - Dynatrace To contact Shakti, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Sudeepta Ranjan Sahoo](https://himalayas.app/@sudeeptaranjansahoo): Production Application Support Engineer, Wisetech Global - [Sanju NR](https://himalayas.app/@sanjunr): Application Production Support L2, SLK Software Pvt Ltd - [Shardul Aswal](https://himalayas.app/@shardulaswal): Analyst 1, National Australia Bank - [Manisha Shinde](https://himalayas.app/@manishashinde1): Senior Consultant SQL, O2F Info Solution Pvt Ltd - [KANIKA JAIN](https://himalayas.app/@kanikajain): Application Maintenance and Support Analyst II, FIS Global - [Abhijeet Hirekhan](https://himalayas.app/@abhijeethirekhan): Senior Production Support Analyst (SME), HCL Technologies - [Dastagiri Dudekula](https://himalayas.app/@dastagiridudekula): Technical Lead – SRE / Observability / Production Support, VXI Global Solutions Pvt. Ltd. - [AKSHADA SAWANT](https://himalayas.app/@Akshada): L3 Support Engineer, Neogrowth Pvt Ltd - [Anjali Kapoor](https://himalayas.app/@anjalikapoor2): Consultant Specialist Prod Support & IT Service Owner, HSBC - [Ikram ali shah](https://himalayas.app/@ikramalishah): Site Reliability Lead Engineer, FICO