# Shaharra White

Shaharra White is a remote worker on Himalayas, Logistics Dispatcher at Southern Tire Mart, based in United States.

Source: https://himalayas.app/@shaharrawhite

```text
I manage customer accounts, resolve escalations, and coordinate high-volume logistics communications.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 53k+ USD |
| Job categories | Customer Service, Logistics Dispatcher, Account Manager, Customer Support Specialist |
| Skills | Customer Support, Customer Relationship Management, Inbound Calling, Outbound Calling, Account Management, Multi Line Phone Systems, Call Center Operations, Technical Troubleshooting, Complaint Resolution, Escalation Management, Quota Management, Average Handling Time (AHT) Optimization, First Contact Resolutions, Customer Satisfaction, Active Listening, Conflict De escalation, Cross Functional Collaboration, Relationship Management, Dispatch, Data Entry, Route Coordination, Transportation Regulations, Logbook Auditing, Safety Compliance, Billing Inquiries, Payment Processing, Privacy Compliance |

## What I'm looking for

```text
I'm looking for a customer service, account management, or logistics role where I can resolve complex issues, meet service metrics, strengthen client relationships, and support reliable operations.
```

## About

```text
I'm currently coordinating pickups, deliveries, route contingencies, and transit issue resolution as a Logistics Dispatcher at Southern Tire Mart. I meet call-handling targets, maintain transportation compliance, and audit driver logs for accuracy.

Previously, I managed high-value accounts at Teleperformance and resolved complex billing inquiries and customer complaints at Maximus Federal. Across high-volume service environments, I've used CRM and call center systems to improve customer outcomes, protect account accuracy, and build client trust.
```

## Experience

### Logistics Dispatcher (current)

Southern Tire Mart. Jan 2024 - Present

```text
Managed high-volume communication and coordinated pick-ups, deliveries, and route contingencies using dispatch software. Exceeded KPIs, ensured compliance with transportation regulations, and audited driver logs for safety compliance.
```

Skills: Dispatch-Software, Data-Entry, Communication-Skills, KPI-Management, Compliance, Audit

### Account Manager

[Teleperformance](https://himalayas.app/companies/tp). Jan 2021 - Dec 2024

```text
Served as primary point of contact for high-value client accounts, managing relationships and resolving issues. Liaised between clients and internal operations, partnered with sales to identify upselling opportunities, and maintained precise client records.
```

Skills: Account-Management, CRM, Troubleshooting, Client-Relations, Upselling, Data-Management

### Customer Specialist

Maximus Federal. Jan 2020 - Dec 2021

```text
Navigated high-volume inbound call queues using advanced call center software. Resolved complex billing inquiries, processed payments, de-escalated complaints, and adhered to company procedures and privacy policies.
```

Skills: Call-Center-Software, Billing, Payment-Processing, Complaint-Resolution, Compliance

## Education

### Walden University

Bachelor of Applied Science, Business and Administration

```text
Pursuing a Bachelor of Applied Science in Business and Administration.
```

### Ultimate Medical Academy

Associate of Applied Science, Accounting

```text
Graduated with an Associate of Applied Science in Accounting in December 2021.
```

## Tech stack

- Dispatch

To contact Shaharra, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Shonda Lilley](https://himalayas.app/@shondalilley): Customer Service Dispatcher, Southern Tire Mart
- [Christian Weller](https://himalayas.app/@christianweller): Dispatcher and CSP, AllTech Services
- [Ashley Murphy](https://himalayas.app/@ashleymurphy): Remote Customer Service Representative, Microsoft ResultsCX
- [Khristiana Wyatt](https://himalayas.app/@khristianawyatt): Benefit Verification, Spectraforce
- [Nadia Snyder](https://himalayas.app/@nadiasnyder): Router/Dispatch, Mattress Firm
- [Nabila Abdirahman](https://himalayas.app/@nabilaabdirahman): Customer Service & Dispatcher, Prime International Shipping
- [Damian Rodriguez](https://himalayas.app/@damianrodriguez): Customer Service Analyst, Mann + Hummel
- [Mario Brown](https://himalayas.app/@mariobrown): Assistant Manager, Rent A Center
- [Frances Dupree](https://himalayas.app/@francesdupree): Dispatcher/Customer Service, 7 Eleven
- [Theodis Pointer](https://himalayas.app/@theodispointer): Inside Sales Representative, Priority1