# Shafia Taranum

Shafia Taranum is a remote worker on Himalayas, Customer Service Representative at Startek, based in India.

Source: https://himalayas.app/@shafiataranum

```text
Customer support representative focused on ethical service, data privacy, and customer satisfaction through CRM tools.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Customer Support Representative, Customer Support Agent, Customer Support Specialist, Customer Service, Customer Service Associate |
| Skills | Microsoft Office, Excel, CRM, Customer Service, Ethical Customer Centric Support, Data Privacy, Confidentiality, CRM Systems, Ticket Closure, Case Documentation, Customer Escalation, Professional communication, PowerPoint, File Management, Computer Operation, Digital Communication, CSR, Microsoft Word |

## What I'm looking for

```text
I’m looking to work as a Customer support representative delivering ethical, CSR-aligned service—prioritizing customer satisfaction and responsible issue resolution—while continually improving my professional skills.
```

## About

```text
I’m an aspiring customer support representative with 2 years of experience as a Customer service representative at Startek. I resolve customer queries fairly and professionally while ensuring data privacy and confidentiality through careful handling of customer information and CRM systems.

I work with CRM tools for ticket creation, tracking, and closure, maintaining accurate case documentation and service records. I follow Amazon’s CSR policies, compliance standards, and service guidelines, and I use paperless, digital communication to support sustainability initiatives while promoting inclusive and respectful communication.
```

## Experience

### Customer Service Representative

[Startek](https://himalayas.app/companies/startek)

```text
Provided ethical, customer-centric support by resolving customer queries professionally while ensuring data privacy and confidentiality. Managed CRM-based ticket creation, tracking, and closure, followed Amazon CSR/compliance guidelines, maintained accurate case documentation, and escalated issues responsibly.
```

Skills: Customer-Support, Case-Documentation, Data-Privacy, Customer-Escalation, Paperless-Digital-Processes, Word, PowerPoint

## Education

### Vidya Vahini First Grade College

Bachelor of Commerce (B.Com), Commerce

```text
Completed B.Com in 2021 at Vidya Vahini First Grade College.
```

### S.Y.A Pre University College

PUC (CEBA), Pre-University (PUC)

```text
Completed PUC (CEBA) in 2018 at S.Y.A Pre University College.
```

### Iqra High School

SSLC, Secondary Education

```text
Completed SSLC in 2016 at Iqra High School.
```

## Tech stack

- Gmail
- Objective

To contact Shafia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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