# Sergei Khudiakov Sergei Khudiakov is a remote worker on Himalayas, Warehouse Associate at Edmonton Fasteners & Tools Ltd, based in Canada. Source: https://himalayas.app/@sergeikhudiakov ```text Technical Support Engineer with 5+ years of SaaS experience, specializing in SQL, APIs, troubleshooting, root cause analysis, and customer solutions. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Canada | | Authorized to work in | Canada | | Salary expectations | 65k-85k CAD | | Job categories | Technical Support Engineer, Application Support Specialist, Support Specialist, 3D Artist | | Skills | Log Analysis, Postman, Jira, ServiceNow, Zendesk, Browser’S Dev Tools, Technical Incident Management, Technical Documentation, Customer Support, Windows, Active Directory, Collaboration, API Testing, Application Support, Troubleshooting, Root Cause Analysis, SQL, Technical Support, SaaS, REST APIs | | Portfolio | https://artstation.com/serjkt | | LinkedIn | https://https://www.linkedin.com/in/sergei-khudiakov-90069580/ | ## About ```text I'm a technical support professional with over five years of experience helping customers resolve complex software issues across SaaS platforms and enterprise applications. My expertise includes L1/L2 technical support, SQL-based investigations, REST API troubleshooting, log analysis, and browser developer tools. I've worked closely with engineering and product teams to investigate escalations, identify root causes, and implement lasting solutions. I also enjoy improving support processes, creating technical documentation, and making complicated technical concepts easier to understand. With a Master's degree in Software Engineering, I bring both a customer-focused mindset and a strong technical foundation to problem-solving. Beyond technical support, I have experience in 3D art and game development workflows, which has strengthened my attention to detail, creativity, and ability to learn complex software. I'm particularly interested in remote opportunities with SaaS and technology companies where I can tackle challenging technical problems, collaborate with talented teams, and continue growing professionally. ``` ## Experience ### Warehouse Associate (current) Edmonton Fasteners & Tools Ltd. Apr 2026 - Present ```text Execute inventory and distribution operations using WMS and handheld scanning systems, ensuring accurate order fulfillment, receiving, and stock control. Perform inventory verification, resolve discrepancies, and maintain operational efficiency across warehouse workflows. Certified forklift operator with hands-on experience in high-volume distribution. ``` Skills: Inventory-Management, Order-Fulfilment, Warehouse-Management-Systems-(WMS), Warehouse-Management, Inventory-Control, Data-Accuracy-Organization, Problem-Solving-And-Time-Management-Skills, Logistics, Quality-Control, Barcode-Scanner-Application, Mobile-Scanners ### 3D Artist (current) Freelance. Jul 2022 - Present ```text Develop production-ready 3D assets with a focus on hard-surface modeling, PBR texturing, and real-time optimization. Manage the complete asset development pipeline, from high-poly modeling and UV mapping to baking and engine integration. Leverage Blender, Substance Painter, and Unreal Engine to deliver technically optimized, visually compelling results. ``` Skills: 3D-Modeling, Blender, Substance-Painter, Unreal-Engine-5, Hard-Surface-Modeling, PBR-Texture-Workflow, UV-Layout, Texture-Mapping, Texture-Baking, Game-Asset-Creation, 3D-Assets, Marmoset, Photoshop, Unity, 3D-Environment-Art, 3D-Character-Modeling, Rigging, Sculpting ### Senior Support Specialist [Luxoft Serbia](https://himalayas.app/companies/luxoft). Mar 2021 - May 2025 ```text Delivered advanced L1/L2 support for enterprise applications, resolving complex incidents through SQL investigations, log analysis, and root cause identification. Managed escalations, collaborated with engineering teams, and maintained 95%+ SLA compliance. Developed technical documentation and implemented process improvements to strengthen support efficiency and service reliability. ``` Skills: SQL, Log-Analysis, REST-API-Testing, Jira, Confluence, Windows-Administration, PowerShell, Active-Directory, VPN, Remote-Access, Network-Troubleshooting, KB-Articles, Technical-Documentation, Troubleshooting ### Support Specialist TechSoft LLC. Aug 2020 - Mar 2021 ```text Provided technical support for a cloud-based medical imaging platform, diagnosing application failures, connectivity issues, and data transmission errors. Investigated incidents across software and device integrations, coordinated escalations with development teams, and delivered effective resolutions. Documented recurring issues to improve troubleshooting consistency and customer experience. ``` Skills: System-Testing, Data-Analysis, Customer-Support, Troubleshooting ### Programmer Prestizh LLC. Jul 2017 - May 2020 ```text Supported and enhanced ERP systems within an international logistics group, analyzing business workflows and translating operational requirements into technical specifications. Developed automation utilities using C#/C++ and VBA, investigated application issues, tested system enhancements, and supported the reliability of business-critical software and IT infrastructure. ``` Skills: 1C:ERP, C#, C++, VBA, Technical-Specifications, System-Administration, Troubleshooting, Network-Support, Hardware-Support ### Programmer Avangard LLC. May 2017 - Jul 2017 ```text Maintained and supported ERP applications for logistics and trading operations, troubleshooting system issues and analyzing requirements for workflow improvements. Prepared technical specifications, assisted with software testing and configuration changes, and developed automation utilities to streamline routine processes and improve operational efficiency. ``` Skills: 1C:ERP, C#, C++, VBA, Technical-Specifications, Testing, Troubleshooting ## Education ### Amur State University Master's Degree, Software Engineering. 2015 - 2017. Grade: 5 Activities and societies: Advanced coursework and academic projects focused on software engineering, software architecture, application development, system design, database technologies, and software testing. ```text Master's degree in Software Engineering from Amur State University, completed in 2017. ``` ### Amur State University Bachelor's Degree, Automated Data Processing and Management Systems. 2011 - 2015. Grade: 5 Activities and societies: Academic projects and coursework focused on information systems, database management, software development, systems analysis, and business process automation. ```text Bachelor's degree in Computer Science from Amur State University, completed in 2015. ``` ## Tech stack - Postman - Zendesk - Chrome DevTools - Jira - JavaScript - HTML5 - C# - JSON - C++ - PowerShell - Confluence - Git - SQL - ServiceNow - REST APIs To contact Sergei, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Stephen Chukwuma](https://himalayas.app/@stephenchukwuma): Technical Support Specialist (Deployment), ReSkill - [Linta Susan George](https://himalayas.app/@lintasusangeorge): IT Operations & Support Engineer, Emirates Airlines - [Aleksandr Tolpygin](https://himalayas.app/@aleksandrtolpygin): Warehouse Associate (Technical Operations), Amazon - [Rajwinder Kaur](https://himalayas.app/@rajwinderkaur): Technical Support and QA Specialist, E touch Systems Corp (Virtusa) - [Xavier Toledo](https://himalayas.app/@datapro4hire): Certified Technical Advisor, TheItSupportCenter - [Abhinav Kumar Alle](https://himalayas.app/@abhinavkumaralle): Technical Support Specialist, Choices Markets - [Savyo Relavio](https://himalayas.app/@savyorelavio): Technical Support Specialist (Tier 2), Shopify - [Mark Carganilla](https://himalayas.app/@markcarganilla): Technical Support Representative, Readymode - [Dario Cavallari](https://himalayas.app/@dariocavallari): 3D Artist & Senior Level Designer, Maduxx Inc. - [Kevin Ortizo](https://himalayas.app/@kevinortizo): Senior Live Ops Administrator, Ubisoft Montréal