# serena gomez

serena gomez is a remote worker on Himalayas, Conseillère ADV et Logistique Export at Volkswagen Group France, based in France.

Source: https://himalayas.app/@serenagomez

```text
I'm seeking my first ADV/Export role in international commerce.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | France |
| Authorized to work in | France |
| Salary expectations | 28k+ EUR |
| Job categories | Export Administration, Export Logistics Coordinator, Customer Service |
| Skills | SAP, Microsoft 360, Invoicing, Customer Service, SAGE, Monetico, French, English, Chinese, Export Logistics, Order Management, Export Dispute Management, Credit Notes, Data Management, Stock Management, Quality Control |

## What I'm looking for

```text
I'm looking for my first ADV/Export role where I can apply my international commerce training and internship experience in a dynamic environment.
```

## About

```text
I've supported export order processing, billing, customer relations, and dispute management at Volkswagen Group France.

As an ADV and Export Logistics Advisor, I prepared, modified, and cancelled orders, issued credit notes, created references, and coordinated with logistics, supply, and technical teams.

I've also handled complaints and delivery anomalies at Espace Logistique Urbain Paris Mouffetard, while maintaining daily production data.

My Master's studies in international business, combined with English, Chinese, SAP, Sage, and customer-service experience, prepare me to contribute in a dynamic ADV/Export environment.
```

## Experience

### Conseillère ADV et Logistique Export

Volkswagen Group France. Feb 2026 - Jul 2026

```text
Prepared, modified, and cancelled orders; managed export disputes and direct shipments; issued invoices and credit notes; coordinated with internal services.
```

Skills: SAP, Facturation, Litigation-Management, Relation-Client, Coordination

### Conseillère de Vente

Castorama. Oct 2024 - Feb 2026

```text
Welcomed and advised customers, processed payments, and participated in stock management.
```

Skills: Service-Client, Encaissement, Gestion-Des-Stocks

### Animatrice Qualité

Espace Logistique Urbain Paris Mouffetard. Apr 2025 - Jul 2025

```text
Handled complaints and incomplete address parcels; managed delivery driver anomalies; participated in a project for the 13th arrondissement; updated daily production data.
```

Skills: Traitement-Des-Réclamations, Gestion-Des-Anomalies, Mise-à-Jour-Des-Bases-De-Données

### Equipière polyvalente

Paul Boulangerie/ McDonald's. Jun 2022 - Aug 2023

```text
Performed quality control, welcomed customers, processed payments, served tables, and took and prepared orders.
```

Skills: Contrôle-Qualité, Service-Client, Encaissement, Table-Service, Order-Placement

## Education

### Université d'Orléans

Master LEA-LACI, Langues étrangères appliquées. 2025 - Present

```text
Pursuing a Master's degree in Applied Foreign Languages (LEA-LACI) with a focus on business and international trade.
```

### Université d'Orléans

Master I LEA-LACI, Langues étrangères appliquées. 2024 - 2025

```text
Completed the first year of a Master's degree in Applied Foreign Languages (LEA-LACI) with a focus on business and international trade.
```

### Institut National de Langues et Civilisations Orientales

Licence LLCER Chinois, Langues, littératures et civilisations étrangères et régionales. 2019 - 2024

```text
Earned a Bachelor's degree in Chinese language, literature, and civilization.
```

### Complexe Scolaire Bilingue Amasia

Baccalauréat, Littéraire. 2017 - 2018

```text
Completed the French Baccalauréat with a literary focus.
```

## Tech stack

- Sage
- SAP

To contact serena, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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