# Seif Sghaier

Seif Sghaier is a remote worker on Himalayas, Billing and Collections Officer at Inforpo Digital – ETAI Tunisie, based in Tunisia.

Source: https://himalayas.app/@seifsghaier

```text
Customer-focused billing and technical support specialist with strong troubleshooting and collections experience.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Tunisia |
| Authorized to work in | Tunisia |
| Job categories | Customer Service Representative, Technical Support Specialist, Billing Specialist, Collections Representative, Customer Success Manager, Operations Specialist, Customer Experience Representative, Customer Service Associate, Customer Support Agent, Customer Service, Customer Support Specialist |
| Skills | Technical Support, FTTH Support, Troubleshooting, Ticketing Systems, Billing Management, Account Reconciliation, Debt Collection, Reservations Management, Client Communication, Digital App Support, Carthage, PayPal, ICloud |

## What I'm looking for

```text
I seek a customer-centric role combining technical support and billing/collections within a process-driven, collaborative company offering growth and impact.
```

## About

```text
I am a customer-focused professional with extensive experience in technical support, digital services, and customer care across international environments.

I have a strong background in troubleshooting hardware, software, connectivity and platform issues, providing support via phone and ticketing tools, and coordinating with field technicians and frontline teams.

I also bring hands-on experience in billing, invoice verification, payment reconciliation and credit collection, having managed billing processes and timely follow-ups to resolve discrepancies.

I communicate effectively in English and French, work well in process-driven environments, and consistently prioritize customer satisfaction while meeting operational and financial targets.
```

## Experience

### Billing and Collections Officer

Inforpo Digital – ETAI Tunisie. Jul 2024 - Jan 2026

```text
Managed billing processes, invoice verification, payment follow-ups, and resolved billing discrepancies to ensure timely collections and accurate accounts.
```

Skills: Billing-Management, Collections, Account-Management, Dispute-Resolution

### Customer Service Representative

Free2Move. Jan 2024 - Jun 2024

```text
Provided customer support for car-sharing services, handling bookings, billing inquiries, and technical issues to ensure smooth user experiences.
```

Skills: Customer-Service, Billing, Technical-Support, Communication-Skills

### Reservation Agent

Booking.com – Assist Digital. Sep 2023 - Dec 2023

```text
Managed hotel reservations, modifications, and customer inquiries via digital channels while ensuring policy compliance and accurate reservations management.
```

Skills: Reservations-Management, Customer-Support, Communication-Skills, Compliance

### Technical Support Specialist

Wavy – Treatwell. Oct 2022 - Aug 2023

```text
Provided technical support for the Treatwell platform, resolving application, booking, and system-related issues to maintain platform reliability for users.
```

Skills: Application-Support, Customer-Support

### Customer Service Representative

Transcom. Nov 2021 - Sep 2022

```text
Assisted PayPal customers with account queries, transactions, disputes, and security issues in compliance with company policies, improving customer satisfaction.
```

Skills: Customer-Service, Dispute-Resolution, Billing-Management, Compliance-Policies

### Technical Support FTTH

Solutions 30 – Directlines. Feb 2019 - Nov 2020

```text
Delivered FTTH technical support for internet and network issues, coordinated with field technicians, and assisted customers to restore services promptly.
```

Skills: FTTH-Support, Field-Technician, Customer-Support, Service-Restoration

### Technical Support Specialist

[Teleperformance](https://himalayas.app/companies/tp). Apr 2014 - Jun 2018

```text
Provided technical support by diagnosing and resolving hardware, software, and connectivity issues via phone and ticketing tools, improving first-contact resolution for customers.
```

Skills: Technical-Support, Troubleshooting, Ticketing-Systems, Software-support, Connectivity-Issues

### Technical Support FTTH

Sogetrel – Advancia. Sep 2007 - Oct 2011

```text
Handled advanced FTTH incidents with in-depth analysis and escalations, providing expert support for frontline teams and reducing issue resolution time.
```

Skills: Advanced-FTTH, Escalation-Management, Technical-Documentation, Team-Support, Troubleshooting

## Education

### Lycée Carthage Présidence

Baccalaureate, Economics. 2007 - 2011

```text
Completed Baccalaureate-level studies at Lycée Carthage Présidence from 2007 to 2011.
```

## Tech stack

- iCloud
- PayPal
- Carthage

To contact Seif, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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